Delivering outstanding employee experiences and agile digital workflows, we are an outcome-focused Australian enterprise technology provider that partners with the nation’s top organisations. We enable them to deliver essential services across the education, emergency services, resources, utilities, and transport industries. Since 2012 we have delivered value-driven solutions that solve problems and transform businesses using the Now Platform. By offering thought leadership and leveraging industry best practices, we are committed to delivering genuine customer success. The results are fit-for-purpose solutions, award-winning service delivery and consistent end-user satisfaction. Kinetic IT’s national ServiceNow practice has extensive experience in strategic consulting, design, implementation and support across the Now Platform, enhanced by our ITSM, SIAM and PROTECT+ security offerings. Organisations that depend on trust, endurance, vision and efficiency choose Kinetic IT.
Kinetic IT
We enhance the human experience through technology. Kinetic IT provides expert ServiceNow consulting, implementation and support.
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Customer satisfaction score4.72 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
Perth, Western Australia, Australia
Kinetic IT
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Awards
Focus Industries
Location
Resources
About Kinetic IT
Delivering outstanding employee experiences and agile digital workflows, we are an outcome-focused Australian enterprise technology provider that partners with the nation’s top organisations. We enable them to deliver essential services across the education, emergency services, resources, utilities, and transport industries. Since 2012 we have delivered value-driven solutions that solve problems and transform businesses using the Now Platform. By offering thought leadership and leveraging industry best practices, we are committed to delivering genuine customer success. The results are fit-for-purpose solutions, award-winning service delivery and consistent end-user satisfaction. Kinetic IT’s national ServiceNow practice has extensive experience in strategic consulting, design, implementation and support across the Now Platform, enhanced by our ITSM, SIAM and PROTECT+ security offerings. Organisations that depend on trust, endurance, vision and efficiency choose Kinetic IT.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentSpecialistThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentPremierThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal Human Resources (HR)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.33Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.21 ITOM VisibilityDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.8Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.63Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.18 ITSM ProDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.12 ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.10Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.7Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.15 Software Asset Management (SAM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.12Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer20
Customer Service Management (CSM)
Suite Certification - CSM Professional3
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon2
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management2
Human Resources (HR)
Suite Certification - HR Professional7
ITOM Health
Certified Implementation Specialist – Event Management6
ITOM Visibility
Certified Implementation Specialist – Discovery6Certified Implementation Specialist – Service Mapping6
ITSM Pro
Micro-Certification – DevOps Change Velocity4Suite Certification - ITSM Professional4
ITSM Standard
Certified Implementation Specialist – IT Service Management5Micro-Certification - CMDB Health9Micro-Certification - Configure the CMDB9Micro-Certification - Service Portal9
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation4
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite1
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon1Suite Certification - Now Assist for HR Service Delivery Pro Plus6
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite7Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon1
Security Incident Response
Certified Implementation Specialist – Security Incident Response4
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management4
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response3
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)2
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)4
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)26
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)29
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)33
Awards
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Focus industries
Self-declared by partner.
Education
Energy and Utilities
Government
Healthcare and Life Sciences
Service Provider
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Asia Pacific & Japan
AustraliaPerth, AustraliaRegional CoverageCountry CoveragePartner Office Locations
Asia Pacific & Japan
AustraliaPerth, Australia
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program