Growing demand for faster, more agile service delivery. Improving employee experiences and productivity. Changes in traditional lines of control and the associated risks. Managing a complex service delivery environment across the diverse front, middle and back office functions. Greater scrutiny of value from technology. Today, organizations face formidable challenges. To adapt quickly, they must focus on becoming more agile and responsive to the business. Together with ServiceNow's industry leading workflow platform, KPMG's service management solutions focus on business outcomes and leverage deep functional and technology experience to help clients achieve more value and deliver game changing economics across all functions of the enterprise. KPMG leading solutions leverage the full NOW platform, can enable a consumer-like experience, automate complex workflows, and deliver superior services while driving greater productivity.
KPMG, LLP KPMG solutions focus on business outcomes & leverage leading transformational experience to help clients achieve game-changing economics beyond IT. Contact Partner Visit Website Customer satisfaction score 4.41 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 10 See all applications and solutions Headquarters New York, New York, United States
KPMG, LLP Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Awards Public Sector Designations Focus Industries Location Resources
About KPMG, LLP Growing demand for faster, more agile service delivery. Improving employee experiences and productivity. Changes in traditional lines of control and the associated risks. Managing a complex service delivery environment across the diverse front, middle and back office functions. Greater scrutiny of value from technology. Today, organizations face formidable challenges. To adapt quickly, they must focus on becoming more agile and responsive to the business. Together with ServiceNow's industry leading workflow platform, KPMG's service management solutions focus on business outcomes and leverage deep functional and technology experience to help clients achieve more value and deliver game changing economics across all functions of the enterprise. KPMG leading solutions leverage the full NOW platform, can enable a consumer-like experience, automate complex workflows, and deliver superior services while driving greater productivity. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Global Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Global Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Global Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Global Elite The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 10 Technology Excellence Powered Risk Get Offering Technology Excellence Powered IT Get Offering Technology Excellence Powered Cyber Get Offering Technology Excellence ESG from KPMG and ServiceNow Get Offering Customer Experience Clinical Device Management Get Offering Customer Experience KPMG disputes case management Get Offering Technology Excellence Accelerated ITSM Get Offering Hyperautomation and Low Code Finance and Supply Chain Modernization Get Offering Employee Experience Powered GBS Get Offering Employee Experience Powered HR Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 1338 Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.67 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 81 Enterprise Architecture Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 57 Field Service Management (FSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 0 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 0 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 24 Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 135 Human Resources (HR) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.88 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 234 ITOM Health Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.33 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 114 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 8 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.13 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 57 ITSM Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.33 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 21 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 10 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.6 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 81 Risk, Resilience, Sustainability Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 6 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.42 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 90 Software Asset Management (SAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 153 Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 210 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 446 Clinical Device Management (CDM) Clinical Device Management 2 Customer Service Management (CSM) Suite Certification - CSM Professional 27 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 17 Enterprise Architecture Implementation Delivery Accreditation 2 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 8 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 5 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 45 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 2 Human Resources (HR) Suite Certification - HR Professional 78 ITOM Health Certified Implementation Specialist – Event Management 38 ITOM Visibility Certified Implementation Specialist – Discovery 19 Certified Implementation Specialist – Service Mapping 19 ITSM Pro Micro-Certification – DevOps Change Velocity 7 Suite Certification - ITSM Professional 7 ITSM Standard Certified Implementation Specialist – IT Service Management 27 Micro-Certification - CMDB Health 34 Micro-Certification - Configure the CMDB 34 Micro-Certification - Service Portal 34 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 50 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 9 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus 19 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 33 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 6 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 30 Certified Implementation Specialist – Third-party Risk Management (TPRM) 30 Security Incident Response Certified Implementation Specialist – Security Incident Response 53 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 51 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 23 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 93 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 47 Workflow Data Fabric Suite Certification - Workflow Data Fabric 3
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 24 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 26
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 143 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 685 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 813
Awards View All
Public sector designations Self-declared by partner. US Contract Procurement vehicles General Services Administration Schedule 70 (GSA)
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider TMT Telecom Media Technology Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Antigua and Barbuda, Anguilla, Barbados, Brazil, Canada, Dominica, Grenada, Jamaica, St. Kitts and Nevis, St. Lucia, Montserrat, United States, Saint Vincent and the Grenadines Christ Church, Barbados | Sao Paulo, Brazil | Toronto, Canada | Kingston, Jamaica | New York, United States Asia Pacific & Japan Australia, Indonesia, India, South Korea, Sri Lanka, Macau, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan Melbourne, Sydney, Australia | Jakarta, Indonesia | Bangalore, Mumbai, India | Seoul, South Korea | Wellington, New Zealand | Makati, Philippines | Singapore, Singapore | Sathorn, Thailand | Taipei, Taiwan Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Bulgaria, Bahrain, Czech Republic, Germany, Denmark, Spain, Finland, United Kingdom, Guernsey, Greece, Iceland, Italy, Kuwait, Kazakhstan, Nigeria, The Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Sweden, Trinidad and Tobago, South Africa Dubai, United Arab Emirates | VIE - Vienna, Austria | Zaventem, Belgium | Sofia, Bulgaria | Manama, Bahrain | Praha, Czech Republic | Berlin, Germany | Madrid, Spain | Helsinki, Finland | London, United Kingdom | Athens, Greece | Milan, Italy | Kuwait City, Kuwait | Lagos, Nigeria | Amstelveen, The Netherlands | oslo, Norway | Warsaw, Poland | Lisbon, Portugal | Bucharest, Romania | Kingdom of Saudi, Riyadh, Saudi Arabia | Stockholm, Sweden | Port-of-spain, Trinidad and Tobago | Johanessburg, South Africa Regional Coverage Country Coverage Partner Office Locations Americas Antigua and Barbuda, Anguilla, Barbados, Brazil, Canada, Dominica, Grenada, Jamaica, St. Kitts and Nevis, Cayman Islands, St. Lucia, Montserrat, United States, Saint Vincent and the Grenadines Christ Church, Barbados | Sao Paulo, Brazil | Toronto, Canada | Kingston, Jamaica | New York, United States Asia Pacific & Japan Indonesia, India, Sri Lanka, Philippines, Singapore Jakarta, Indonesia | Bangalore, Mumbai, India | Makati, Philippines | Singapore, Singapore Europe, Middle East & Africa Austria, Belgium, Bulgaria, Bahrain, Switzerland, Germany, Denmark, Finland, France, United Kingdom, Greece, Iceland, Italy, Kuwait, Kazakhstan, Malta, Nigeria, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Trinidad and Tobago VIE - Vienna, Austria | Zaventem, Belgium | Sofia, Bulgaria | Manama, Bahrain | Zurich, Switzerland | Berlin, Germany | Helsinki, Finland | Paris La Defense Cedex, France | London, United Kingdom | Athens, Greece | Milan, Italy | Kuwait City, Kuwait | Pieta, Malta | Lagos, Nigeria | Amstelveen, The Netherlands | oslo, Norway | Warsaw, Poland | Lisbon, Portugal | Bucharest, Romania | Kingdom of Saudi, Riyadh, Saudi Arabia | Stockholm, Sweden | Port-of-spain, Trinidad and Tobago Regional Coverage Country Coverage Partner Office Locations Americas Argentina, Barbados, Brazil, Canada, Colombia, Jamaica, Cayman Islands, Mexico, Panama, United States Buenos Aires, Argentina | Christ Church, Barbados | Sao Paulo, Brazil | Toronto, Canada | Medellin, Colombia | Kingston, Jamaica | Ciudad De Mexico, Mexico | Ciudad De Panama, Panama | New York, United States Asia Pacific & Japan Australia, Hong Kong, Indonesia, India, Japan, New Zealand, Philippines, Singapore, Thailand, Taiwan Melbourne, Sydney, Australia | Central District, Hong Kong | Jakarta, Indonesia | Bangalore, Mumbai, India | Chiyoda- Ku, Japan | Wellington, New Zealand | Makati, Philippines | Singapore, Singapore | Sathorn, Thailand | Taipei, Taiwan Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Bulgaria, Bahrain, Switzerland, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hungary, Italy, Kuwait, Kazakhstan, Luxembourg, Malta, Mauritius, Nigeria, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Trinidad and Tobago, South Africa Dubai, United Arab Emirates | VIE - Vienna, Austria | Zaventem, Belgium | Sofia, Bulgaria | Manama, Bahrain | Zurich, Switzerland | Berlin, Germany | Madrid, Spain | Helsinki, Finland | Paris La Defense Cedex, France | London, United Kingdom | Athens, Greece | Budapest, Hungary | Milan, Italy | Kuwait City, Kuwait | Luxembourg, Luxembourg | Pieta, Malta | Port Louis, Mauritius | Lagos, Nigeria | Amstelveen, The Netherlands | oslo, Norway | Warsaw, Poland | Lisbon, Portugal | Bucharest, Romania | Kingdom of Saudi, Riyadh, Saudi Arabia | Stockholm, Sweden | Port-of-spain, Trinidad and Tobago | Johanessburg, South Africa
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