Pathways Consulting Group is a Woman-Owned ServiceNow Elite Partner and is 100% dedicated to delivering unparalleled ServiceNow expertise to help companies transform their business and drive value with ServiceNow. Helping clients unlock productivity, fuel efficiency and accelerate the path to digital transformation for over a decade, they are recognized by ServiceNow for their outstanding customer satisfaction rating and have earned a reputation for strategic and technical excellence as well as a flexible, collaborative approach and proven outcomes.
Pathways Consulting Group Pathways Consulting Group is a Woman-Owned Elite Partner 100% focused on ServiceNow since 2010. Contact Partner Visit Website Customer satisfaction score 4.79 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Iselin, New Jersey, United States
Pathways Consulting Group Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Public Sector Designations Focus Industries Location Resources
About Pathways Consulting Group Pathways Consulting Group is a Woman-Owned ServiceNow Elite Partner and is 100% dedicated to delivering unparalleled ServiceNow expertise to help companies transform their business and drive value with ServiceNow. Helping clients unlock productivity, fuel efficiency and accelerate the path to digital transformation for over a decade, they are recognized by ServiceNow for their outstanding customer satisfaction rating and have earned a reputation for strategic and technical excellence as well as a flexible, collaborative approach and proven outcomes. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Specialist The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Platform The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 69 Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 27 Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 12 Human Resources (HR) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 33 ITSM Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 18 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 11 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.64 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 18 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 23 Customer Service Management (CSM) Suite Certification - CSM Professional 9 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 4 Enterprise Architecture Implementation Delivery Accreditation 3 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 4 Human Resources (HR) Suite Certification - HR Professional 11 ITOM Health Certified Implementation Specialist – Event Management 2 ITOM Visibility Certified Implementation Specialist – Discovery 2 Certified Implementation Specialist – Service Mapping 2 ITSM Pro Micro-Certification - CMDB Health 12 Micro-Certification - Configure the CMDB 12 Micro-Certification - Service Portal 12 Micro-Certification – DevOps Change Velocity 6 Suite Certification - ITSM Professional 6 ITSM Standard Certified Implementation Specialist – IT Service Management 6 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 8 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 3 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 3 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon 8 Suite Certification - Now Assist for HR Service Delivery Pro Plus 9 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 12 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 10 Security Incident Response Certified Implementation Specialist – Security Incident Response 1 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 2 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 1 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 7 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 1
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 2
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 53 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 71 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 43
Public sector designations Self-declared by partner. US Contract Procurement vehicles General Services Administration Schedule 70 (GSA), US Contract/Procurement Vehicles
Focus industries Self-declared by partner. Education Financial Services Government Healthcare and Life Sciences Manufacturing Telecom Media Technology
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Iselin, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Iselin, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Iselin, United States
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program