Contender Solutions, now part of Presidio, is an experienced partner of 10+ years, known for our best-in-class consulting, implementation, staff augmentation and managed services in the ServiceNow ecosystem. Presidio, a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in automation, security, networking, digital transformation, and cloud computing, acquired Contender in 2024. Offering a portfolio of deep ServiceNow technical expertise, with service offerings across all stages of platform & business maturity, we aim to partner with our customers to deliver consulting and execution methodologies focused on deployment excellence, value realization and business outcome-oriented results. Contender offers solutions in key industry verticals and across platform including ITSM, ITOM, ITAM (HAM/SAM), SPM (PMO), Employee Experience (HR), Customer/Field Service Management (CSM), SecOps/IRM, and Ai applications.
Contender Solutions, a Presidio Company
Simplified TRANSFORMATION across the ENTERPRISE leveraging ServiceNow to digitize experiences within IT, Employee & Customer Workflows
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Customer satisfaction score4.83 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreOffering(s)3See all applications and solutionsHeadquarters
New York, New York, United States
Contender Solutions, a Presidio Company
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Partner Types
Solutions and Offerings
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Contender Solutions, a Presidio Company
Contender Solutions, now part of Presidio, is an experienced partner of 10+ years, known for our best-in-class consulting, implementation, staff augmentation and managed services in the ServiceNow ecosystem. Presidio, a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in automation, security, networking, digital transformation, and cloud computing, acquired Contender in 2024. Offering a portfolio of deep ServiceNow technical expertise, with service offerings across all stages of platform & business maturity, we aim to partner with our customers to deliver consulting and execution methodologies focused on deployment excellence, value realization and business outcome-oriented results. Contender offers solutions in key industry verticals and across platform including ITSM, ITOM, ITAM (HAM/SAM), SPM (PMO), Employee Experience (HR), Customer/Field Service Management (CSM), SecOps/IRM, and Ai applications.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentSpecialistThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Solutions and offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform. Offering(s)3
Technology Excellence
Elevate Enterprise Visibility
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Technology Excellence
Elevate Predictive Automation
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Technology Excellence
Contender Cloud Accelerate
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer15
Customer Service Management (CSM)
Suite Certification - CSM Professional1
Enterprise Architecture
Enterprise Architecture Implementation Delivery Accreditation1
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management7
Human Resources (HR)
Suite Certification - HR Professional6
ITOM Health
Certified Implementation Specialist – Event Management5
ITOM Visibility
Certified Implementation Specialist – Discovery5Certified Implementation Specialist – Service Mapping5
ITSM Pro
Micro-Certification - Configure the CMDB12Micro-Certification - Service Portal12Micro-Certification – DevOps Change Velocity4Suite Certification - ITSM Professional4
ITSM Standard
Certified Implementation Specialist – IT Service Management8Micro-Certification - CMDB Health12
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon1Suite Certification - Now Assist for HR Service Delivery Pro Plus2
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite2Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon1
Security Incident Response
Certified Implementation Specialist – Security Incident Response3
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management2
Strategic Portfolio Management Pro
Certified Implementation Specialist – Strategic Portfolio Management5Micro-Certification - Agile and Test Management Implementation2
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response1
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)1
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)3
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)25
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)26
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)24
Focus industries
Self-declared by partner.
Education
Energy and Utilities
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerService ProviderConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesNew York, Tampa, United StatesRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesNew York, Tampa, United StatesRegional CoverageCountry CoveragePartner Office Locations
Americas
United StatesNew York, Tampa, United States
Partner resources and collateral
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Additional resources
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Learn more about Partner Programs
Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program