Serenity specializes in achieving operational excellence for businesses through software solutions built on the trusted ServiceNow platform along with an expert services team delivering exceptional ServiceNow results. Serenity applications, available on the ServiceNow Store, optimize processes, enhance efficiency, and provide data visibility. These solutions focus on improving Health and Safety outcomes, risk mitigation, quality management, and supporting sustainability and corporate responsibility initiatives. By leveraging the ServiceNow platform, Serenity's software fosters end-user engagement and seamless integration with various ServiceNow modules like IT Service Management, Integrated Risk Management, HR Service Delivery, and Customer Service Management. Serenity's services team are highly skilled in extracting the most value from the investment in the platform and applications. Serenity aims to empower teams in streamlining workflows to prioritize culture, engagement, and growth
Serenity Serenity helps companies integrate operational workflows into their business with solutions natively built on ServiceNow and transformational services Contact Partner Visit Website Customer satisfaction score 4.29 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Solution(s) 1 See all applications and solutions Headquarters San Diego, California, United States
Serenity Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Awards Location Resources
About Serenity Serenity specializes in achieving operational excellence for businesses through software solutions built on the trusted ServiceNow platform along with an expert services team delivering exceptional ServiceNow results. Serenity applications, available on the ServiceNow Store, optimize processes, enhance efficiency, and provide data visibility. These solutions focus on improving Health and Safety outcomes, risk mitigation, quality management, and supporting sustainability and corporate responsibility initiatives. By leveraging the ServiceNow platform, Serenity's software fosters end-user engagement and seamless integration with various ServiceNow modules like IT Service Management, Integrated Risk Management, HR Service Delivery, and Customer Service Management. Serenity's services team are highly skilled in extracting the most value from the investment in the platform and applications. Serenity aims to empower teams in streamlining workflows to prioritize culture, engagement, and growth Load More Load Less
Partner Types Operates in the following capacities. Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Specialist The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Platform The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built on ServiceNow Solution Partners with solutions built on the Now Platform. Solution(s) 1 Technology Excellence Serenity Inspection Get Solution View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 6 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.17 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 18 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 6 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 1 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 1
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 2
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 2 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 12 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 6
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Location and coverage The partner’s coverage location, validated by ServiceNow. Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States San Diego, United States
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes.
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program