Serenity specializes in achieving operational excellence for businesses through software solutions built on the trusted ServiceNow platform along with an expert services team delivering exceptional ServiceNow results. Serenity applications, available on the ServiceNow Store, optimize processes, enhance efficiency, and provide data visibility. These solutions focus on improving Health and Safety outcomes, risk mitigation, quality management, and supporting sustainability and corporate responsibility initiatives. By leveraging the ServiceNow platform, Serenity's software fosters end-user engagement and seamless integration with various ServiceNow modules like IT Service Management, Integrated Risk Management, HR Service Delivery, and Customer Service Management. Serenity's services team are highly skilled in extracting the most value from the investment in the platform and applications. Serenity aims to empower teams in streamlining workflows to prioritize culture, engagement, and growth
Serenity
Serenity helps companies integrate operational workflows into their business with solutions natively built on ServiceNow and transformational services
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Customer satisfaction score4.29 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSolution(s)1See all applications and solutionsHeadquarters
San Diego, California, United States
Serenity
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Partner Types
Solutions and Offerings
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Awards
Location
Resources
About Serenity
Serenity specializes in achieving operational excellence for businesses through software solutions built on the trusted ServiceNow platform along with an expert services team delivering exceptional ServiceNow results. Serenity applications, available on the ServiceNow Store, optimize processes, enhance efficiency, and provide data visibility. These solutions focus on improving Health and Safety outcomes, risk mitigation, quality management, and supporting sustainability and corporate responsibility initiatives. By leveraging the ServiceNow platform, Serenity's software fosters end-user engagement and seamless integration with various ServiceNow modules like IT Service Management, Integrated Risk Management, HR Service Delivery, and Customer Service Management. Serenity's services team are highly skilled in extracting the most value from the investment in the platform and applications. Serenity aims to empower teams in streamlining workflows to prioritize culture, engagement, and growthLoad MoreLoad Less
Partner Types
Operates in the following capacities.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentPlatformThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Solutions and offerings
Built on ServiceNow Solution
Partners with solutions built on the Now Platform.
Solution(s)1
Technology Excellence
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal App EngineDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.6Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.17Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.18Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer6
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management1
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management1
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)1
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)2
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)2
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)12
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)6
Awards
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Location and coverage
The partner’s coverage location, validated by ServiceNow.
Consulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Americas
Canada, United StatesSan Diego, United States
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program