Since 2008, UniKomm has helped leading organizations enhance their service delivery capabilities and develop innovative new services. We leverage the ServiceNow platform to maximize deliver value to our clients. Our HQ is in Riyadh, KSA with consultant in KSA, Bahrain, and India. Our core capabilities include GRC/IRM, ITSM, CSM, ITOM, and SPM.
Taufeer Information Systems LLC ( UNIKOMM LLC )
UniKomm helps organizations transform business operations and build innovative services on ServiceNow Platform
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Customer satisfaction score4.78 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
Riyadh, Riyadh, Saudi Arabia
Taufeer Information Systems LLC ( UNIKOMM LLC )
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Taufeer Information Systems LLC ( UNIKOMM LLC )
Since 2008, UniKomm has helped leading organizations enhance their service delivery capabilities and develop innovative new services. We leverage the ServiceNow platform to maximize deliver value to our clients. Our HQ is in Riyadh, KSA with consultant in KSA, Bahrain, and India. Our core capabilities include GRC/IRM, ITSM, CSM, ITOM, and SPM.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segmentRegisteredThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal Customer Service Management (CSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.39 ITOM VisibilityDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.3.92Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.15 ITSM ProDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.4Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.94Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.15 ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.8Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.81Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.24 Risk, Resilience, SustainabilityDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.1Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.15Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer47
Customer Service Management (CSM)
Suite Certification - CSM Professional13
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon1Enterprise Architecture Implementation Delivery Accreditation1
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management1
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional1
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management8
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional2
Human Resources (HR)
Suite Certification - HR Professional7
ITOM Health
Certified Implementation Specialist – Event Management7
ITOM Visibility
Certified Implementation Specialist – Discovery5Certified Implementation Specialist – Service Mapping5
ITSM Pro
Micro-Certification - CMDB Health13Micro-Certification - Configure the CMDB13Micro-Certification – DevOps Change Velocity5Suite Certification - ITSM Professional5
ITSM Standard
Certified Implementation Specialist – IT Service Management8Micro-Certification - Service Portal13
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon2Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite1
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon1Suite Certification - Now Assist for HR Service Delivery Pro Plus1
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite1Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon4
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)2
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance5Certified Implementation Specialist – Third-party Risk Management (TPRM)5
Security Incident Response
Certified Implementation Specialist – Security Incident Response3
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management6
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation8
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management22
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response3
Workflow Data Fabric
Suite Certification - Workflow Data Fabric1
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)1
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)8
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)56
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)89
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)78
Focus industries
Self-declared by partner.
Education
Financial Services
Government
Healthcare and Life Sciences
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerService ProviderConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
Bahrain, Kuwait, Saudi ArabiaRiyadh, Saudi ArabiaRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
Saudi ArabiaRiyadh, Saudi ArabiaRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
Saudi ArabiaRiyadh, Saudi Arabia
Partner resources and collateral
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Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program