At UP3 we're dedicated ServiceNow specialists, having been awarded with the first AI Validated Practice globally.
We combine detailed know-how of the constantly evolving ServiceNow platform with a deep understanding of your business, to enable you to solve your most complex business and IT challenges.
As an Elite ServiceNow partner with years of practical experience, we have designed our ServiceNow Managed Services to make our customers lives easier through great service, skilled people, and a highly pragmatic approach to managing and adopting ServiceNow. Our services will support and optimise ServiceNow, deliver a ServiceNow roadmap and implement new applications on the platform to leverage its full value.
UP3 Services Limited
Elite ServiceNow partner working with ServiceNow since 2016. We manage, support and develop the platform through our ServiceNow Managed Services.
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Customer satisfaction score4.5 out of 5The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.ServiceNow StoreSee all applications and solutionsHeadquarters
London , United Kingdom
About UP3 Services Limited
At UP3 we're dedicated ServiceNow specialists, having been awarded with the first AI Validated Practice globally.
We combine detailed know-how of the constantly evolving ServiceNow platform with a deep understanding of your business, to enable you to solve your most complex business and IT challenges.
As an Elite ServiceNow partner with years of practical experience, we have designed our ServiceNow Managed Services to make our customers lives easier through great service, skilled people, and a highly pragmatic approach to managing and adopting ServiceNow. Our services will support and optimise ServiceNow, deliver a ServiceNow roadmap and implement new applications on the platform to leverage its full value.Load MoreLoad Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segmentSpecialistThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segmentEliteThe segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segmentPlatformThe segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned Product Line Achievement earned in GeoValidated Practice in GeoProduct LineAMSAmericasEMEAEurope, Middle East, AfricaAPJAsia Pacific, JapanGlobal App EngineDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.5Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.75 Customer Service Management (CSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.4Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.75Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.39 Field Service Management (FSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.6Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.67Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.15 ITOM HealthDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.5Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.21 ITSM ProDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.4Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.38Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.24 ITSM StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.13Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4.69Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.30 Now Assist for Customer Service Management (CSM)DeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.2Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.5Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.21 Strategic Portfolio Management StandardDeploymentsMeasurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.3Average CSATMeasurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.4Skilled IndividualsMeasurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.36Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer25
Customer Service Management (CSM)
Suite Certification - CSM Professional13
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon2
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management5
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management2
Human Resources (HR)
Suite Certification - HR Professional3
ITOM Health
Certified Implementation Specialist – Event Management7
ITOM Visibility
Certified Implementation Specialist – Discovery1Certified Implementation Specialist – Service Mapping1
ITSM Pro
Micro-Certification - CMDB Health18Micro-Certification - Service Portal18Micro-Certification – DevOps Change Velocity8Suite Certification - ITSM Professional8
ITSM Standard
Certified Implementation Specialist – IT Service Management10Micro-Certification - Configure the CMDB18
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation4
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon5Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite5
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite12Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon9
Security Incident Response
Certified Implementation Specialist – Security Incident Response3
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management1
Strategic Portfolio Management Pro
Certified Implementation Specialist – Strategic Portfolio Management19Micro-Certification - Agile and Test Management Implementation7
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response1
Workflow Data Fabric
Suite Certification - Workflow Data Fabric1
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)2
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)20
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)48
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)40
Focus industries
Self-declared by partner.
Energy and Utilities
Government
Healthcare and Life Sciences
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
ResellerConsulting & ImplementationRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
United Kingdom, IrelandLondon, United KingdomRegional CoverageCountry CoveragePartner Office Locations
Europe, Middle East & Africa
United KingdomLondon, United Kingdom
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
Infographic
AI available in ServiceNow right now
Discover the current AI capabilities within ServiceNow that you should be taking advantage of
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Case Study
Avanti West Coast automated processes in 3 weeks
In 3 weeks all HR requests were being managed in ServiceNow, thanks to UP3's Support Services app.
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Serco: Why UP3 is a dependable long-term partner
Description vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae. Sed auctor, turpis.
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Case Study
Avanti West Coast: Streamlines rail operations
How Avanti West Coast revolutionised station & train management with ServiceNow custom applications
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Solution Brief
Break free from reactive management of your OT
Energy & Utilities: Manage OT in ServiceNow and enable real-time monitoring and AI-powered insights.
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Solution Brief
Put AI to work for people with ServiceNow
ServiceNow customers already have access to a lot of AI capabilities, but where should you start?
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Solution Brief
UP3's ServiceNow Managed Service
Leverage the value of your investment in ServiceNow with UP3's Managed Service.
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Solution Brief
Why now is the right time to get started with AI
Giving organisations a competitive edge, ServiceNow + AI boosts productivity, creativity and speed.
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Solution Brief
Transform mission-critical workflows with AI
Public Sector organisations adopting AI are delivering public services 41% faster & more effectively
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Case Study
Southeastern Now Assist for CSM Customer Story
Southeastern: AI capabilities increased contact centre productivity & improved customer experience
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Discover more ways the Partner Finder helps maximize your ServiceNow investment.
Partner Team
Additional resources
ServiceNow Store
Learn more about Partner Programs
Topics
The ServiceNow Reseller Partner program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program