ARTICLE

3 ways AI agents help vanquish cumbersome processes

Mind-numbing, soul-crushing, and/or time-wasting workflows have met their match in agentic AI

Executive insights

Making AI experiments work
Voices

Making AI experiments work

These five practices help organizations innovate responsibly and scale effectively

Aug 21, 2025
Scaling responsible AI adoption
Voices

Scaling responsible AI adoption

Organizations racing to seize AI-powered opportunities can’t afford to overlook governance

Aug 21, 2025
AI governance: A corporate counsel’s guide to doing it right
Voices

AI governance: A corporate counsel’s guide to doing it right

The transformative potential of AI is profound. The risks can be as well. Here’s how to strike the right balance.

Aug 21, 2025
Outpacing the AI hype: What top enterprises are doing differently
Voices

Outpacing the AI hype: What top enterprises are doing differently

The strategies leaders are using to innovate with, not just invest in, AI

Aug 21, 2025

Enterprise AI Maturity Index 2025

RESEARCH

Enterprise AI Maturity Index 2025

Is the pace of AI innovation outpacing enterprise readiness?

Smart cities

RESEARCH

AI-Powered Cities of the Future

How AI is making cities safer, healthier, and more sustainable than ever before

Trending articles

AI at your service
Article

AI at your service

Artificial intelligence promises to transform customer experience and CRM. Are CCOs ready?

Jul 28, 2025
Healthcare gets an AI pulse check
Article

Healthcare gets an AI pulse check

Despite data management challenges, healthcare and life sciences companies are using AI to accelerate innovation, according to new research from ServiceNow and NVIDIA

Jul 09, 2025
As organizations struggle to adopt AI, tech is leading the pack
Article

As organizations struggle to adopt AI, tech is leading the pack

Like other sectors, tech experienced a decline in our AI maturity survey this year, but tech Pacesetters are working faster and smarter, according to research from ServiceNow and NVIDIA

Jul 21, 2025
Survey says: Telecoms need AI
Article

Survey says: Telecoms need AI

Telecom companies are using AI to reduce complexity and challenges, according to new research by ServiceNow

Jul 01, 2025

More insights

3 ways AI agents help vanquish cumbersome processes
Article

3 ways AI agents help vanquish cumbersome processes

Mind-numbing, soul-crushing, and/or time-wasting workflows have met their match in agentic AI

Sep 09, 2025
Reimagining CRM with AI Superpowers
Article

Reimagining CRM with AI Superpowers

Legacy CRM systems can no longer keep up with the pace of business. AI is set to change that.

Sep 04, 2025
Smaller companies make bigger moves with AI
Article

Smaller companies make bigger moves with AI

How growth companies are transforming their business with AI

Aug 27, 2025
Making AI experiments work
Article

Making AI experiments work

These five practices help organizations innovate responsibly and scale effectively

Aug 21, 2025
How platform thinking drives AI maturity
Article

How platform thinking drives AI maturity

Top-performing organizations are using a platform approach to orchestrate AI at scale

Aug 14, 2025
The human side of AI
Article

The human side of AI

How HR can help accelerate AI transformation for people

Aug 06, 2025
AI at your service
Article

AI at your service

Artificial intelligence promises to transform customer experience and CRM. Are CCOs ready?

Jul 28, 2025
Healthcare gets an AI pulse check
Article

Healthcare gets an AI pulse check

Despite data management challenges, healthcare and life sciences companies are using AI to accelerate innovation, according to new research from ServiceNow and NVIDIA

Jul 09, 2025
As organizations struggle to adopt AI, tech is leading the pack
Article

As organizations struggle to adopt AI, tech is leading the pack

Like other sectors, tech experienced a decline in our AI maturity survey this year, but tech Pacesetters are working faster and smarter, according to research from ServiceNow and NVIDIA

Jul 21, 2025
Scaling responsible AI adoption
Article

Scaling responsible AI adoption

Organizations racing to seize AI-powered opportunities can’t afford to overlook governance

Aug 21, 2025
Survey says: Telecoms need AI
Article

Survey says: Telecoms need AI

Telecom companies are using AI to reduce complexity and challenges, according to new research by ServiceNow

Jul 01, 2025
AI governance: A corporate counsel’s guide to doing it right
Article

AI governance: A corporate counsel’s guide to doing it right

The transformative potential of AI is profound. The risks can be as well. Here’s how to strike the right balance.

Aug 21, 2025
The AI-driven CRM revolution
Article

The AI-driven CRM revolution

How reimagining customer relationship management for an AI-first world can help deliver more relevant, personalized, and productive experiences

Aug 11, 2025
Is your CRM ready for AI?
Article

Is your CRM ready for AI?

Today’s customers expect intelligent experiences. Tomorrow’s CRM platforms will deliver them—or risk falling behind

Jul 18, 2025
Outpacing the AI hype: What top enterprises are doing differently
Article

Outpacing the AI hype: What top enterprises are doing differently

The strategies leaders are using to innovate with, not just invest in, AI

Aug 21, 2025
For banks, the AI race is on
Article

For banks, the AI race is on

New research from ServiceNow and Nvidia examines AI maturity in the banking sector as the pace of change accelerates

May 15, 2025
How AI-powered manufacturers hone their edge
Article

How AI-powered manufacturers hone their edge

ServiceNow and Nvidia research shows how leading manufacturers are transforming with AI, despite headwinds

Jul 02, 2025
Enterprise AI Maturity Index 2025
Research

Enterprise AI Maturity Index 2025

Is the pace of AI innovation outpacing enterprise readiness?

Jul 08, 2025
Best practices for responsible AI: Insights from industry leaders
Roundtable

Best practices for responsible AI: Insights from industry leaders

See how global enterprises are crafting ethical AI frameworks to balance innovation, governance, and trust in a rapidly evolving landscape.

Apr 13, 2025
How AI is changing the future of work
Feature

How AI is changing the future of work

The rise of generative AI marks a turning point for the workforce. Here’s how leaders can adapt to thrive.

Mar 24, 2025
How AI is ushering in a new era of HR
Feature

How AI is ushering in a new era of HR

AI in HR: Unlocking smarter hiring, personalized development, and better employee engagement. Learn more.

Mar 07, 2025
The dawn of the AI-powered metropolis
Article

The dawn of the AI-powered metropolis

Global cities are leveraging AI to upgrade cities and make life better for residents

May 12, 2025
Most in-demand AI and machine learning skills in 2025
Feature

Most in-demand AI and machine learning skills in 2025

AI is changing how businesses operate and whom they need to hire and train

Mar 18, 2025
AI-Powered Cities of the Future
Research

AI-Powered Cities of the Future

For this report, ServiceNow, NVIDIA, and Deloitte worked with research firm ThoughtLab to understand AI’s impact on urban governance around the globe.

Feb 20, 2025
How cities put AI to work for people
Research

How cities put AI to work for people

Explore how cities transform into smart cities by using AI to tackle public safety, climate change, and cybersecurity. Discover AI-powered innovations today!

Feb 20, 2025
IT’s hunt for non-tech talent
Article

IT’s hunt for non-tech talent

Companies are looking farther and wider to find people to fill a growing IT skills gap

Mar 11, 2025
Now onboarding: Agentic AI
Article

Now onboarding: Agentic AI

AI poses strategic, personnel, and measurement opportunities and challenges for today’s CHRO

Jul 28, 2025
The road to the autonomous car
Article

The road to the autonomous car

Global carmaker Stellantis is leveraging AI to design a future without drivers

Nov 26, 2024
The expanding CHRO toolkit: Redefining tomorrow’s HR leadership
Article

The expanding CHRO toolkit: Redefining tomorrow’s HR leadership

Next-generation HR leaders will need to know more about business strategy, data, and AI

Nov 19, 2024
Cashing in on AI
Article

Cashing in on AI

AI is transforming the world of finance; top banks are staying ahead

Mar 11, 2025
HR leaders get ready for the upskilling revolution
Roundtable

HR leaders get ready for the upskilling revolution

Helping employees learn new skills used to be just one of the many jobs of the CHRO. Now it takes center stage. How upskilling and reskilling are shifting in a GenAI world.

Nov 18, 2024
AI requires companies to plan while they leap
Feature

AI requires companies to plan while they leap

GenAI excitement is surging, but companies also need to create well-thought-out policies to govern it

Apr 11, 2025
The AI natives are coming
Feature

The AI natives are coming

Companies must prepare for the AI-native generation graduating from college and expecting AI and other advanced tech to be an everyday part of their jobs

Apr 11, 2025
Banking on AI
Article

Banking on AI

A Malaysian bank is betting big on AI as it rethinks how it does business in the future.

Apr 11, 2025
The AI-disrupted majority
Article

The AI-disrupted majority

Are we forgetting the workers facing a completely new set of challenges as work evolves?

May 12, 2025
An Innovation Roadmap for IT Leaders
Impact AI

An Innovation Roadmap for IT Leaders

Discover how Pacesetter IT leaders are driving strategic change in the AI era, navigating challenges, and seizing opportunities in this report.

Oct 22, 2024
Nonprofit digital transformation benchmarking tool
Self-Assessment

Nonprofit digital transformation benchmarking tool

Want to understand the progress your non-profit organization has made in following areas of digital transformation? Learn more here.

Oct 09, 2024
Going beyond research
Article

Going beyond research

Large-scale research nonprofit MITRE offers a roadmap for AI adoption

Apr 11, 2025
Beyond self-service
Article

Beyond self-service

Forward-thinking companies are improving service and cutting costs by using artificial intelligence to reintegrate people into customer interactions

Apr 11, 2025
The six biggest AI questions facing companies today
Article

The six biggest AI questions facing companies today

How to start filling in the blanks when it comes to the AI era’s most pressing unknowns

Apr 02, 2025
Transforming banking
Impact AI

Transforming banking

Unlocking transformation at scale can help banks build better customer experiences and improve risk and resiliency..

Oct 22, 2024
Rethinking government
Impact AI

Rethinking government

Emerging tech can help governments deliver great experiences.

Oct 22, 2024
Three keys to scaling in the GenAI era
Article

Three keys to scaling in the GenAI era

Scaling AI and ensuring genAI is deployed effectively is a challenge, but key insights from others who’ve learned from experience can help make it easier.

Sep 24, 2024
Getting to the bottom line on AI
Roundtable

Getting to the bottom line on AI

Discover expert advice on how to measure and maximize the return on your AI investments for lasting business impact

Oct 01, 2024
Measuring GenAI’s business value
Article

Measuring GenAI’s business value

Here’s how to tell if your AI investments are paying off

May 12, 2025
Nonprofit Digital Transformation Report 2024
Impact AI

Nonprofit Digital Transformation Report 2024

Explore nonprofit Pacesetters' best practices in tech-driven impact, AI transformation, and how all nonprofits can accelerate their mission.

Oct 22, 2024
Empowering nonprofits with AI
Article

Empowering nonprofits with AI

New research shows that as AI begins to revolutionize every sector, nonprofits will be able to do more good for more people.

Apr 11, 2025
Better tech for greater impact
Article

Better tech for greater impact

Teach For America is using AI and emerging technology to align business and digital transformation 

Apr 11, 2025
5 lessons from nonprofit AI Pacesetters
Article

5 lessons from nonprofit AI Pacesetters

How AI adopters are making the leap from experimentation to transformation

Apr 11, 2025
The biggest little employee ecosystem
Article

The biggest little employee ecosystem

Discover how an AI-powered enterprise ecosystem enhances employee growth and solves business challenges simultaneously.

Apr 11, 2025
AI will impact the nonprofit workforce too
Article

AI will impact the nonprofit workforce too

AI can transform nonprofit jobs. With reskilling, nonprofits can harness AI to streamline their operations and do greater good for more people. Learn more.

Apr 11, 2025
For all the hype, executives still have a lot to learn about GenAI
Q&A

For all the hype, executives still have a lot to learn about GenAI

Renowned author and Babson College professor Tom Davenport shares how executives can support GenAI adoption and understand its capabilities.

Aug 22, 2024
Empowering employees with AI sidekicks
Article

Empowering employees with AI sidekicks

AI will pair up with human workers, functioning as mentors and teachers to maximize job satisfaction and performance. Find out how an AI sidekick can help.

May 12, 2025
Enterprise AI Maturity Index 2024
Impact AI

Enterprise AI Maturity Index 2024

Learn how organizations use AI with ServiceNow & Oxford Economics' Enterprise AI Maturity Index, surveying 4,500 leaders to uncover emerging best practices.

Oct 22, 2024
The four-dimensional workforce in the era of AI
Article

The four-dimensional workforce in the era of AI

Stay competitive by deploying the right people to the right work at the right time

Apr 11, 2025
We’re on the cusp of a human capability revolution
Q&A

We’re on the cusp of a human capability revolution

Professor Dave Ulrich says HR leaders must focus on business results more directly. AI can help.

Jul 03, 2024
AI will transform legal services delivery
Article

AI will transform legal services delivery

Artificial intelligence will help attorneys focus on work that matters 

Apr 11, 2025
5 macro lessons from Knowledge 2024
Video

5 macro lessons from Knowledge 2024

Knowledge 2024 focused on how organizations can put AI to work to drive business transformation. Here’s the 5 key takeaways you need to know.

May 16, 2024
The new power couple: AI and people
Article

The new power couple: AI and people

With the right skills, employees and organizations can thrive in the age of AI

Apr 11, 2025
Workforce Skills Forecast 2024
Impact AI

Workforce Skills Forecast 2024

Explore AI's impact on the workforce and tech job demand. Learn how organizations and employees can adapt and thrive amidst AI's changing landscape.

Oct 22, 2024
Tribeca Films: Alt Shift Life
Article

Tribeca Films: Alt Shift Life

“Alt Shift Life,” a Tribeca Studios production, in partnership with ServiceNow, follows three inspiring people who have confronted unique challenges.

May 06, 2024
Go ahead and automate that bad process
Article

Go ahead and automate that bad process

Explore how automating flawed processes with AI can revolutionize operational excellence and drive continuous improvement in today's fast-paced business environment.

Apr 11, 2025
Embracing the contradictions of GenAI
Article

Embracing the contradictions of GenAI

To get ahead on a generative AI strategy, let’s first take a big step back

Apr 11, 2025
The future needs open innovation in AI
Article

The future needs open innovation in AI

Open and transparent development speeds up innovation, builds trust in the AI supply chain, and democratizes human-centered AI

Mar 11, 2025
Designing for people in the age of AI
Article

Designing for people in the age of AI

As AI-powered design experiences transform how people interact with technology, human needs must still come first

Mar 11, 2025
AI will unlock developer productivity
Article

AI will unlock developer productivity

The future of programming will pair human coders with AI assistants, reducing repetitive, boring tasks and maximizing creativity and problem-solving

Mar 11, 2025
The future of STEM is AI
Article

The future of STEM is AI

AI will transform education from a one-size-fits-all experience to a highly personalized one, where students of all backgrounds, ages, and abilities can prosper

Mar 11, 2025
Governing AI’s future
Article

Governing AI’s future

Executives need to incorporate well-thought-out governance into every AI deployment

Mar 19, 2025
Year two of the AI revolution
Roundtable

Year two of the AI revolution

If 2023 was the year of experimentation, things get real in 2024. Here’s what the experts expect next year.

Apr 02, 2024
2024: The year AI delivers
Article

2024: The year AI delivers

This year will prove the GenAI hype was warranted as artificial intelligence begins to fundamentally transform how work gets done

Jul 25, 2024
Top insights of 2023
Article

Top insights of 2023

The year will be remembered for two letters: AI. A lot more happened, but AI dominated the headlines—and Workflow.

Jan 30, 2024
How GenAI is shifting customer experience and employee engagement
Roundtable

How GenAI is shifting customer experience and employee engagement

Digital changed CX and EX forever, and then the pandemic accelerated end-user expectations. GenAI is the latest influence—but in what ways?

Apr 02, 2024
Is it time to hire a chief skills officer?
Article

Is it time to hire a chief skills officer?

As AI transforms the workplace, it’s a person’s skills—not job title—that truly matter

Jan 22, 2024
The business case for wearable devices
Q&A

The business case for wearable devices

Wearable devices are still in their infancy, but it has the potential to change how work gets done

Mar 06, 2024
On the front lines of customer service in government
Article

On the front lines of customer service in government

From siloed and clunky websites to a streamlined portal with a robust mobile app, the VA became an agency that helps more veterans.

Jul 25, 2024
Marketing’s AI moment
Q&A

Marketing’s AI moment

The future of enterprise marketing will depend on how well it leverages AI, says Tenon CEO Ben Person, but humans will always have a role

Jan 22, 2024
The importance of positive risk management 
Column

The importance of positive risk management 

A more proactive approach to risk can help unlock opportunity for organizations willing to embrace change 

Jan 22, 2024
How to spot employee blues
Article

How to spot employee blues

Workers generate vast amounts of data every day. Why not use it to find out how they’re feeling?

Mar 04, 2024
Banks are getting a grip on cyber risk
Article

Banks are getting a grip on cyber risk

The technology threats that keep bank bosses up at night—and what they’re doing to beat them

Jan 22, 2024
‘Tis the season for generative AI
Article

‘Tis the season for generative AI

Retailers are deploying AI solutions to boost personalization and enhance customer support

Jan 22, 2024
AI and the promise of simplicity
Article

AI and the promise of simplicity

When it comes to experience design, simpler isn’t always better

Jan 22, 2024
Experience in the age of AI
Article

Experience in the age of AI

Companies are putting AI to work as they interact with customers, employees, and the world

Apr 16, 2024
Gen AI will take your job (and make it better)
Article

Gen AI will take your job (and make it better)

Emerging tech such as robotic process automation, process mining, real-time digital dashboards, and GenAI promise to transform jobs and humanize work.

Oct 24, 2023
6 ways to boost your experience game
Article

6 ways to boost your experience game

A great digital experience is a key competitive advantage for business. Find out six key steps to separate yours from the pack.

Feb 08, 2024
7 ways nonprofits innovate for impact
Article

7 ways nonprofits innovate for impact

Nonprofits are asked to do more with less. Find out how this can make them labs for digital innovation.

Dec 04, 2023
Better data for healthier kids
Article

Better data for healthier kids

Ndlovu Care Group provides healthcare and nutrition to kids in South Africa. Find out how revamping their data collection made their mission work better.

Dec 04, 2023
Put AI to work for refugees
Article

Put AI to work for refugees

Learn how Em Fackler, CIO of the International Rescue Committee, uses generative AI for improved refugee resettlement.

Nov 20, 2023
The power of public-private partnerships
Article

The power of public-private partnerships

Find out how public-private partnerships can help nonprofits access the funds, personnel, and tech they need to address today's pressing challenges.

Dec 04, 2023
Purpose-powered innovation
Article

Purpose-powered innovation

Leaders in every industry can learn from how nonprofits use emerging tech to deliver positive impact with tight resources

Dec 04, 2023
When purpose is your profit
Article

When purpose is your profit

For nonprofits, the ROI is impact. Find out how Vanessa Smith, leader of ServiceNow’s nonprofit initiative, thinks digital innovation can help.

Dec 04, 2023
How nonprofits put GenAI to work
Article

How nonprofits put GenAI to work

We recently canvassed nonprofit leaders and AI experts to learn about AI for nonprofits and how it helps them work better. Here’s what they had to say.

Apr 16, 2024
Bolstering OT to keep manufacturers safe
Article

Bolstering OT to keep manufacturers safe

Many organizations prioritize IT security over OT security. But as recent breaches show, OT security is essential to operational continuity. Here’s why.

Sep 27, 2023
The procurement process made seamless
Article

The procurement process made seamless

Companies today rely on a patchwork of systems in the procurement process that burn time and energy. Find out how a seamless experience solves this problem.

Jan 15, 2024
The future is skills, not jobs
Article

The future is skills, not jobs

As work culture continues to shift, many organizations are shifting to a focus on skill-based talent for getting work done effectively. Here’s why.

Mar 12, 2024
Rethinking business resilience
Column

Rethinking business resilience

Business resilience has been treated as a necessary evil, but the traditional view of efficiency and resilience is wrong. Find out why.

Sep 19, 2023
Living with risk
Article

Living with risk

For some, security can seem like a chokehold, but too little of it is also a problem. Here’s how to find balance in cybersecurity risk management.

Sep 14, 2023
Meet the new VIPs of ESG leadership
Article

Meet the new VIPs of ESG leadership

Companies are increasingly elevating ESG leadership into a management role. Meet four leaders shaping the contours of these critical new positions.

Oct 20, 2023
Put GenAI to work in the enterprise
Article

Put GenAI to work in the enterprise

With the rapid rise of generative AI, expect the next few years to deliver a major surge of business innovation. Learn how GenAI will unlock our abilities.

Sep 06, 2023
Put GenAI to Work
Article

Put GenAI to Work

GenAI can make every person, every system, every process—everything—work better. So how do we start putting AI to work?

Aug 28, 2023
Yoshua Bengio on GenAI governance
Article

Yoshua Bengio on GenAI governance

One of the world’s leading AI researchers offers advice to business leaders on how to use GenAI governance to manage risks and opportunities.

Aug 25, 2023
How the European Union plans to govern AI
Article

How the European Union plans to govern AI

When it comes to regulating AI, chatGPT has raised the stakes. Learn how the EU’s Artificial Intelligence Act has inspired other countries to follow suit.

Aug 25, 2023
Want to build apps fast? Put AI to work
Article

Want to build apps fast? Put AI to work

Business leaders need to understand the large language models (LLMs) that power generative AI and will revolutionize software production.

Aug 25, 2023
Why GenAI needs humans—and vice versa
Article

Why GenAI needs humans—and vice versa

When people partner with GenAI, organizations can innovate like never before. Discover the limitless possibilities of AI in the enterprise.

Feb 08, 2024
Put GenAI to work in your industry
Article

Put GenAI to work in your industry

Throughout history, the effects of technology have changed industries in many ways. Today, the biggest change comes from AI technologies. Here’s how.

Apr 16, 2024
Who's in charge of generative AI leadership?
Roundtable

Who's in charge of generative AI leadership?

As companies ramp up AI investment and initiatives, they’re struggling with structures, oversight, and AI leadership. Find solutions here.

Aug 31, 2023
Why building trust counts
Article

Why building trust counts

Trustworthy companies outperform their competitors. Make sure your company is building trust with customers.

Sep 11, 2023
Using natural language understanding (NLU) for better CX
Article

Using natural language understanding (NLU) for better CX

NLUs are revolutionizing the capabilities of customer chatbots, harnessing customer data to use more natural language in automated interactions.

Nov 21, 2023
To grow your cybersecurity muscle, look inside
Article

To grow your cybersecurity muscle, look inside

Cyber attacks are on the rise and talent is scarce. To address the cybersecurity talent shortage, consider retraining the staff you already have.

Mar 04, 2024
Accounting for technology risk
Column

Accounting for technology risk

Banks are transforming to tackle the latest challenges and risks, yet a new survey of banking leaders reveals there’s still a lot to do.

Aug 17, 2023
Connected factory workers are the future of manufacturing
Column

Connected factory workers are the future of manufacturing

Manufacturers are ramping up investments to automate their operations, but they still face challenges. Explore three strategies for enhanced productivity.

Nov 06, 2023
Rethinking the CFO’s mandate
Column

Rethinking the CFO’s mandate

CFOs have broken new ground in how we find markets and invest resources. But now our role is changing with regard to emerging technologies.

Aug 09, 2023
Securing growth
Article

Securing growth

Cybersecurity is the competitive advantage that also protects your business

Aug 11, 2023
Beyond risk management
Workflow quarterly

Beyond risk management

In recent years it’s become increasingly clear that going beyond risk management is a strategic investment that can help companies outperform.

Jul 28, 2023
Meet your new GenAI threat hunter
Article

Meet your new GenAI threat hunter

Cybersecurity pros and hackers are locked in an AI arms race. Enterprises can't afford to come up short.

Aug 11, 2023
Making risk pay
Workflow quarterly

Making risk pay

In a risky world, security is a growth driver.

Jul 28, 2023
Resilience and risk management
Article

Resilience and risk management

New research highlights the risk management strategies of risk-ready organizations.

Feb 08, 2024
Can we ever trust generative AI?
Article

Can we ever trust generative AI?

Generative AI has taken the world by storm. How will businesses harness its powers without drowning in its wake?

Mar 04, 2024
Why ESG criteria must include cybersecurity
Q&A

Why ESG criteria must include cybersecurity

Companies must put cybersecurity, data, and data privacy at the forefront of their ESG criteria.

Jul 25, 2023
ESG and cybersecurity go better together
Article

ESG and cybersecurity go better together

Companies plan to increase investments in both ESG and cybersecurity as the benefits go hand in hand.

Jul 26, 2023
A platform for resettlement
Q&A

A platform for resettlement

Welcome.US uses digital workflows to match Ukrainian refugees with U.S. sponsors. Both benefit, says CEO Nazanin Ash.

Aug 11, 2023
Total experience in the age of uncertainty
Article

Total experience in the age of uncertainty

Why total experience strategy matters during turbulent times.

May 08, 2023
Building a customer journey mapping program
Column

Building a customer journey mapping program

Learn how to create a customer journey map with our proven six-step process that can help your organization understand, design, and improve CX. Get started.

Jul 06, 2023
Realizing net zero
Article

Realizing net zero

Digital systems and processes can help track, measure, and reduce carbon emissions. Learn how leveraging digital transformation can help achieve net zero.

Sep 12, 2023
The road to ESG success
Feature

The road to ESG success

Do you want to understand ESG? Liberty Tires shares its ESG journey with examples. Learn more.

Jun 26, 2023
Automating risk and compliance
Q&A

Automating risk and compliance

Companies must stay on top of an ever-changing regulatory environment to manage risk and compliance — what business leaders need to know.

Sep 12, 2023
Facing down regional risks
Article

Facing down regional risks

New research uncovers what enterprise leaders from Australia, India, Japan, and Singapore, can learn from each other.

Jun 21, 2023
The future-ready manufacturer
Report

The future-ready manufacturer

Use manufacturing technology to improve OT security, supply chains, customer experiences, and more. Learn how.

Jun 19, 2023
Using AI to identify high-potential employees
Article

Using AI to identify high-potential employees

HIPO employees deliver more value than "regular" employees. Discover how to use AI to hire the best and grow their skills. Learn more.

Mar 12, 2024
You can't transform without observability
Q&A

You can't transform without observability

Organizations need real-time observability and insights into the digital platforms that drive their businesses.

Jan 16, 2024
Lessons from the cloud
Column

Lessons from the cloud

Concerns over AI tech mirror similar worries from adoption of public cloud. Here's how to avoid making the same mistakes.

Sep 13, 2023
I’m a CFO. Here’s why I believe in ESG
Column

I’m a CFO. Here’s why I believe in ESG

Why a sound ESG strategy can help accelerate revenue growth and be a stabilizing force in times of macro uncertainty.

Apr 08, 2024
How risk becomes reward
Article

How risk becomes reward

Asia’s banks are approaching risk management in new ways. What will make their strategy pay off?

Jun 05, 2023
Don’t greenwash by accident
Article

Don’t greenwash by accident

Businesses may greenwash or make false ESG claims without realizing it. Learn what ESG strategies you need to prevent greenwashing.

Jun 08, 2023
Reskilling in the AI era
Article

Reskilling in the AI era

As the use of generative AI grows, companies that get reskilling right have an edge to future proof their workforce. Learn more.

Apr 02, 2024
Stay the course on ESG initiatives
Roundtable

Stay the course on ESG initiatives

When the going gets tough, anti-ESG voices get louder. Here’s how leaders can keep ESG initiatives front and center in tough economic times. 

Sep 12, 2023
The connected ecosystem
Video

The connected ecosystem

How do you solve customer issues faster while achieving cost reductions? Watch to learn how a connected ecosystem can accelerate revenue and drive down cost-to-serve.

Sep 12, 2023
How technology is changing work
Article

How technology is changing work

Here are five trends to watch as organisations adapt to new ways of working

Sep 11, 2023
Using technology to exceed market expectations
Article

Using technology to exceed market expectations

Buckle up: ChatGPT and similar chatbots will change business irrevocably

Jan 15, 2024
Skills intelligence systems are the future
Article

Skills intelligence systems are the future

New technology pinpoints employee skills to help execs form better teams and drive business success

May 02, 2024
Building a learning democracy
Article

Building a learning democracy

Can a more inclusive approach to skills and technology transform India’s economy? 

Jun 14, 2023
AI’s impact on the tech skills of tomorrow
Article

AI’s impact on the tech skills of tomorrow

AI is fundamentally altering our jobs and the tech skills we need to perform them. New research by Pearson examines how AI will shape the workplace.

Jun 15, 2023
Generative AI is a game changer. Companies need to set the new rules of the game.
Article

Generative AI is a game changer. Companies need to set the new rules of the game.

Companies are setting new rules amidst the rise of generative AI, including protecting themselves from bias, security threats, and the spread of shadow AI.

Aug 16, 2024
Your company, optimized
Q&A

Your company, optimized

Organizations have long struggled to get a complete picture of their business processes. Process mining gives a real-time view into how work gets done.

Mar 05, 2024
The time to invest in digital innovation is now
Article

The time to invest in digital innovation is now

Savvy leaders know that boldly investing in digital transformation is a smart move in an uncertain business climate.

May 02, 2023
Lock down those supply chains
Article

Lock down those supply chains

For all the value they bring, third parties also increase supply chain risk. Discover how leading companies are mitigating third party risk.

Jul 28, 2023
Spotlight on data privacy
Article

Spotlight on data privacy

New regulatory pressures push data privacy issues to the C-suite and make cyber risk an important part of corporate ESG considerations.

Apr 27, 2023
Making the shift from reactive to proactive customer experience
Q&A

Making the shift from reactive to proactive customer experience

Rogers Communications VP Scott Thomson on how a digital platform sparked a turnaround with customer experience and organizational culture

Aug 29, 2023
Customer Service Management After COVID-19
Column

Customer Service Management After COVID-19

Demand for high-speed, high-touch digital service has skyrocketed in every industry, accelerating the digital transformation of CX and CSM.

May 24, 2023
How to mold sustainability pros
Article

How to mold sustainability pros

Who cares about ESG? The answer is nearly everyone. Companies need an influx of talent to help them meet ambitious ESG goals.

May 16, 2023
Purpose drives profit
Workflow quarterly

Purpose drives profit

In tough times, companies do better when they do good

Sep 12, 2023
Blockchain sustainability
Q&A

Blockchain sustainability

Blockchain, distributed ledger technology, could power a new era of automated ESG reporting and solve environmental sustainability problems.

Apr 27, 2023
What leaders know about ESG initiatives
Feature

What leaders know about ESG initiatives

Organizations with effective ESG programs also understand that these ESG initiatives improve their bottom line, and they’re using new tech to do it.

Apr 27, 2023
A single source of truth for ESG
Article

A single source of truth for ESG

New tools are revolutionizing how companies track progress toward sustainability goals. With the global economic outlook increasingly uncertain, you might expect business leaders to throttle back on ESG programs.

Apr 27, 2023
Why ESG strategy matters now
Editor's Letter

Why ESG strategy matters now

It’s never been clearer that the right ESG strategy can help a company boost productivity, control costs, and manage risk.

Mar 05, 2024
Future-proof your workforce

Future-proof your workforce

A groundbreaking new study by ServiceNow and Pearson shows which jobs will be most affected through 2027 in the era of AI in the workplace.

Apr 14, 2023
Addressing IT's skills shortage
Article

Addressing IT's skills shortage

Pearson and ServiceNow share insights on the impact of AI on the workforce and how leaders can leverage innovative thinking for expanding tech roles.

Jun 01, 2023
Betting the future on innovation
Article

Betting the future on innovation

Innovation expert Amantha Imber calls for Australian organisations to adopt new workstyles and AI to insulate against an uncertain year.

Apr 19, 2023
The ‘Wild West’ era of AI is over
Article

The ‘Wild West’ era of AI is over

Tahn Shannon shares how Artificial intelligence promises to change everything- and why careful planning and safeguards are needed.

Apr 19, 2023
Automating through the storm
Article

Automating through the storm

Using hyperautomation to weather uncertainty.

Feb 29, 2024
The office is back, but you may not recognize it
Article

The office is back, but you may not recognize it

Employers are bringing in architects to create spaces that reflect the way of work in a post-pandemic world.

Nov 06, 2023
Unlock the Middle East’s potential for women in tech
Q&A

Unlock the Middle East’s potential for women in tech

Iliana Montauk on what Western companies gain by scouting and hiring farther afield.

Apr 17, 2023
Finding talent close to home
Q&A

Finding talent close to home

Companies unable to fill tech roles need to help their existing employees get things done, learn new skills, and grow into new roles.

Feb 13, 2025
Betting the future on CX
Research

Betting the future on CX

Great customer experiences can be a bulwark against economic uncertainty

May 16, 2023
How software can help slay inflation
Article

How software can help slay inflation

Automation lowers development costs while boosting labor productivity.

Apr 06, 2023
ESG policy could be Singapore’s next big export
Article

ESG policy could be Singapore’s next big export

Effective ESG policies are in high demand worldwide and Singapore’s track record could put it at the front of the pack in 2023.

Apr 06, 2023
Skills intelligence systems are the future
Article

Skills intelligence systems are the future

New technology pinpoints employee skills to help execs form better teams and drive business success.

Apr 05, 2023
Automation to the rescue
Article

Automation to the rescue

Hackers are leveraging new ways of working to wreak havoc on organizations. Here’s how we can fight back.

Apr 05, 2023
How will ChatGPT and generative AI change business irrevocably?
Article

How will ChatGPT and generative AI change business irrevocably?

From cognitive assistants to the intelligence value chain, generative AI presents a huge opportunity for companies that understand its potential.

Apr 06, 2023
Spotlight: Digitization in the public sector
Article

Spotlight: Digitization in the public sector

Building trust and responsiveness has unique challenges when you step outside the private sector

Feb 19, 2024
Innovating through uncertainty
Editor's Letter

Innovating through uncertainty

Companies face an array of challenges. Technology that increases productivity and efficiency offers a clear solution.

Nov 05, 2024
The organizational structure of low-code development
Article

The organizational structure of low-code development

Business-unit leaders and IT professionals both have critical roles to play in bringing low-code projects to life. Here’s how they work together.

Mar 04, 2024
How tech will impact the world of work in 2023
Column

How tech will impact the world of work in 2023

Technology can help organizations through uncertain times. Here are five trends to watch.

Apr 06, 2023
Insights to help HR leaders navigate uncertainty in 2023
Article

Insights to help HR leaders navigate uncertainty in 2023

Tumultuous times provide a unique opportunity to make work better for people. Here’s how to seize it.

Apr 06, 2023
Top takeaways from Davos
Q&A

Top takeaways from Davos

ServiceNow CFO Gina Mastantuono shares her insights from the World Economic Forum’s annual meeting

Apr 17, 2023
Understanding your organization’s cybersecurity posture
Article

Understanding your organization’s cybersecurity posture

Understanding your cybersecurity posture is fundamental for business leaders. Learn 7 ways to strengthen your company’s digital operations.

Nov 14, 2023
What is digital customer experience?
Article

What is digital customer experience?

As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.

Apr 05, 2023
Top leadership priorities in 2023
Roundtable

Top leadership priorities in 2023

In a challenging economy, business leaders need to move decisively to take care of the basics and drive ROI, say executives from JCPenney, Friendly’s, and others.

Apr 07, 2023
How to design a cyber-secure organizational structure
Column

How to design a cyber-secure organizational structure

It’s a dangerous world. You need the right team in place to protect your network.

Apr 06, 2023
Rethinking retail
Column

Rethinking retail

All businesses are complex ecosystems—retail more than most

Apr 05, 2023
CIOs should evolve, not transform
Column

CIOs should evolve, not transform

Successful digital transformations don’t end—they’re a stream of steady, continuous improvements.

Apr 06, 2023
Welcome to the (shorter) working week
Article

Welcome to the (shorter) working week

The 4-day workweek is gaining traction, though it’s not for everyone.

Apr 05, 2023
The characteristics of innovation
Feature

The characteristics of innovation

A recent survey of 1,000 executives by ThoughtLab and ServiceNow revealed the 5 characteristics of innovation that give companies a competitive advantage.

Apr 05, 2023
Even jobs that require in-person work are going hybrid—albeit slowly
Article

Even jobs that require in-person work are going hybrid—albeit slowly

Manufacturing, retail, and healthcare are among the industries where adoption of hybrid work models has been slowest. That won’t be true forever.

Apr 05, 2023
Meet your AI work buddy
Article

Meet your AI work buddy

Researcher Nicolas Chapados explains how recent AI breakthroughs could change organizations forever.

Mar 11, 2025
Mapping the hybrid employee journey
Article

Mapping the hybrid employee journey

A tool from pre-pandemic times can help create a culture and employee experience to meet the needs of today’s distributed workforce.

Apr 05, 2023
Securing the digital value chain
Article

Securing the digital value chain

New business models often create new vulnerabilities.

Feb 11, 2025
Inside value capture
Article

Inside value capture

A roadmap for maximizing digital value in modern organizations.

Apr 06, 2023
Executives need to listen
Article

Executives need to listen

Companies that don’t pay attention to customers and employees are missing out.

Feb 11, 2025
Innovation delivers on promise
Research

Innovation delivers on promise

New research shows that innovation drives revenue, improves products and services, and lowers costs.

Feb 11, 2025
How to build a learning culture
Q&A

How to build a learning culture

A conversation with ServiceNow’s Cat Lang.

Mar 06, 2024
Learning on the job
Article

Learning on the job

Knowledge workers need continuous learning to maximize their productivity.

Feb 11, 2025
The new rules of employee face-to-face time
Roundtable

The new rules of employee face-to-face time

In a hybrid world, it doesn’t matter who’s in the office the most. But how can you develop your team remotely?

Apr 05, 2023
Unleashing digital value
Editor's Letter

Unleashing digital value

The challenges are great; the opportunities are greater.

Feb 11, 2025
How GBS serves the global business
Q&A

How GBS serves the global business

Can an evolved approach to shared services help companies thrive?

Sep 08, 2023
Cybersecurity risk in 5 stats
Q&A

Cybersecurity risk in 5 stats

Security breaches and budgets are both on the rise, according to new research.

Nov 11, 2024
Lonely but not alone
Article

Lonely but not alone

We’re more connected than ever. So why do we feel lonely?

Apr 05, 2023
How to recession-proof customer experience
Q&A

How to recession-proof customer experience

Customers look for a reason to bolt during a downturn. CX expert Shep Hyken says don’t give them one.

Apr 06, 2023
Without governance, there is no ESG
Column

Without governance, there is no ESG

The last letter in the business world’s hottest abbreviation should come first for companies focused on delivering results

Apr 05, 2023
Is sustainability at odds with good CX?
Article

Is sustainability at odds with good CX?

Consumers want companies to care for the environment, but that can come at the cost of convenience. Here’s how to be green and still offer a great experience.

Apr 05, 2023
The persistently unsatisfied customer
Article

The persistently unsatisfied customer

Despite adopting cutting-edge digital CX, companies still struggle to make their customers happy

Apr 05, 2023
Great customer experiences transcend delight
Q&A

Great customer experiences transcend delight

Customers want fast, convenient, and easy experiences. Companies must design processes and systems to deliver them.

Apr 07, 2023
When Dev meets Sec
Article

When Dev meets Sec

Bringing developers and security teams together doesn’t have to put speed at odds with safety. DevSecOps ultimately improves culture and products.

Apr 04, 2023
AI joins the conversation
Article

AI joins the conversation

New AI-powered language tools can listen in on service calls and help customers and agents in real time

Apr 06, 2023
The future of experience
Q&A

The future of experience

ThoughtLab founder Lou Celi discusses the rapid evolution of digital experience and how it is delivering measurable value to companies

Apr 17, 2023
Rx for healthcare
Article

Rx for healthcare

New tools and technologies yield better patient experiences

Apr 05, 2023
Change is hard
Article

Change is hard

Tech transformation requires employee buy-in. Here’s how to earn it.

Apr 05, 2023
The happy enterprise
Column

The happy enterprise

Well-crafted, measurable experiences are the future of business

Apr 06, 2023
The age of experience
Editor's Letter

The age of experience

Customer and employee experience are two halves of the same coin

Oct 17, 2023
CX and EX are one
Column

CX and EX are one

Leading companies merge customer and employee experiences to thrive.

Apr 07, 2023
Software is the business
Column

Software is the business

Digital tech now mediates every aspect of operating and scaling a modern company.

Apr 05, 2023
Building an experience company
Column

Building an experience company

Why an integrated employee and customer experience is greater than the sum of its parts

Jun 01, 2023
Working through divisions
Column

Working through divisions

AI tools can help leaders engage employees with empathy.

Jul 21, 2023
Share me the details
Column

Share me the details

Hyper-personalised experiences blur the line between employee and customer.

Feb 14, 2025
Meet your ‘machine mate’
Column

Meet your ‘machine mate’

AI can boost productivity, allowing companies to lower costs, lift profits, and provide better experiences for their employees.

Jun 13, 2024
Let’s get personal
Column

Let’s get personal

Aussie workers want bespoke experiences at work—and they expect their bosses to know it.

Apr 26, 2024
A digital gold rush will be built on AI
Video

A digital gold rush will be built on AI

By automating routine tasks, AI can make work easier, faster, and more meaningful.

Apr 04, 2023
Organisations need responsible AI
Column

Organisations need responsible AI

With AI pervasive across work and life, building trust in its use is a business imperative.

Apr 05, 2023
Cutting through data overload
Article

Cutting through data overload

Companies that use dashboards to visualize data grow faster and are more profitable.

Apr 06, 2023
Cybersecurity needs women
Q&A

Cybersecurity needs women

Training and development advocate Lisa Kearney on closing a critical talent gap.

Apr 07, 2023
Equity in the workplace begins with equity at home
Column

Equity in the workplace begins with equity at home

Hard-won lessons from a CFO who is challenging conventions and living her dream.

Apr 06, 2023
Survey says: ESG is good for business
Research

Survey says: ESG is good for business

New research suggests companies can advance sustainability and social justice goals without sacrificing financial performance.

Apr 05, 2023
Make space for all: Digital accessibility benefits everyone
Column

Make space for all: Digital accessibility benefits everyone

If you want to build market share, make sure your app—and your organization—works for everyone.

Apr 07, 2023
Securing hospitals against cyberattack
Article

Securing hospitals against cyberattack

The healthcare industry is a soft target for nation-state and terrorist hacking groups. Waiting for the next attack is not the answer.

Nov 11, 2024
The long road to low code
Article

The long road to low code

Low-code tools democratize software development, a trend that dates back to the dawn of computing.

Apr 04, 2023
The sustainability advantage
Feature

The sustainability advantage

ESG and business strategy are converging. Here’s what you need to know.

Oct 29, 2023
Companies are playing catch-up on cybersecurity
Article

Companies are playing catch-up on cybersecurity

For many organizations, investing ahead of the breach is a hard sell.

Nov 11, 2024
The data behind the disruption
Q&A

The data behind the disruption

Businesses need access to data and insights that predict the future. Learn how AI is upending the workforce in this Q&A with data scientist Dr. Richard George.

Sep 13, 2023
Digital gold rush
Report

Digital gold rush

Finding Australia’s new common wealth: Why ethical AI, human-machine teams, digital identity and diverse perspectives will transform the next decade.

Apr 06, 2023
Hiring the neurodiverse
Infographic

Hiring the neurodiverse

Businesses in need of tech talent have overlooked a fifth of humanity.

Apr 05, 2023
The future of security is automated
Column

The future of security is automated

There aren’t enough security analysts in the universe to manage a rising tide of threats. Automation can help.

Jul 21, 2023
What separates good customer service from exceptional
Video

What separates good customer service from exceptional

The difference between good and exceptional customer service comes down to three things: why your customer needs the service you provide; what it means to them; and how you learn from their issues.

Apr 05, 2023
Don’t neglect your employee experience
Video

Don’t neglect your employee experience

Learn why the best companies out there are creating a first-class atmosphere, offering a consumer-like employee experience that drives customer experience.

Apr 05, 2023
From chaos to control, getting enterprise technology synced
Video

From chaos to control, getting enterprise technology synced

With workforces getting more distributed, you need to see and understand happening within your enterprise technology to get it moving in the right direction.

Apr 05, 2023
The ServiceNow origin story
Video

The ServiceNow origin story

From AI to low-code app development, tech visionary Dave Wright explores how leading global brands are using the latest from ServiceNow to empower innovation.

Apr 05, 2023
People. Innovation. Connections. They can make an enterprise great.
Video

People. Innovation. Connections. They can make an enterprise great.

Learn how beyond implementing technology, the 3 key pillars to drive a successful digital transformation strategy are people, connection, and innovation.

Apr 05, 2023
ESG strategy: How to get your board on board
Q&A

ESG strategy: How to get your board on board

A conversation with NYU Stern Center for Sustainable Business director and professor Tensie Whelan.

Apr 17, 2023
Framework frenzy
Article

Framework frenzy

ESG reporting is a hot mess of overlapping frameworks and standards. Thankfully, help is on the way.

Apr 11, 2023
Accounting for emissions
Q&A

Accounting for emissions

Companies unwilling to report climate impacts could be left behind, says KPMG’s climate leader

Apr 17, 2023
Mind the (IT talent) gap
Article

Mind the (IT talent) gap

Demand for skilled tech workers far outstrips supply. To bridge this gap, many companies have started to recruit and train workers from underserved communities.

Apr 05, 2023
Reframing ESG
Editor's Letter

Reframing ESG

Well-governed companies build trust by measuring their impact on the world

Apr 05, 2023
Most machine learning projects needlessly fail
Q&A

Most machine learning projects needlessly fail

A conversation with author and machine learning expert Eric Siegel.

Apr 17, 2023
Harnessing the power of customer feedback
Column

Harnessing the power of customer feedback

Adopt these 4 practices to produce better CX

Jun 01, 2023
Great customer experiences are no accident
Column

Great customer experiences are no accident

Companies must design processes and systems to ensure customers get the fast, easy, convenient experiences they deserve

Apr 05, 2023
4 strategies to improve supply chain resilience
Article

4 strategies to improve supply chain resilience

How organizations are using digital technology to hedge supply chain risks.

Apr 05, 2023
Remote onboarding, the right way
Roundtable

Remote onboarding, the right way

First priority: Helping employees build relationships from day one.

Feb 14, 2025
Singapore’s push into ESG investing
Article

Singapore’s push into ESG investing

Transparent and trustworthy reporting standards made Singapore a regional financial hub. Can it do the same with green investing?

Apr 05, 2023
4 organisational truths to keep Singapore growing
Article

4 organisational truths to keep Singapore growing

Sustaining the ‘red dot’

Apr 05, 2023
Singapore’s skills shortage—all in the mind?
Article

Singapore’s skills shortage—all in the mind?

The secret to closing the skills gap in Singapore could be an attitudinal shift toward productivity and personal growth, says ServiceNow Asia HR Director Michael Tan.

Apr 05, 2023
Ensuring Singapore’s future growth
Q&A

Ensuring Singapore’s future growth

Noted Singaporean economist and finance CEO Manu Bhaskaran shares his outlook on how the city-state will keep flourishing in the years ahead.

Apr 17, 2023
3 mindset shifts to keep Singapore innovative
Column

3 mindset shifts to keep Singapore innovative

Singapore’s leaders must think differently about innovation and look to the nation’s past to inspire its future, according to futurist Charlie Ang.

Apr 06, 2023
From cloners to explorers
Column

From cloners to explorers

Singapore’s future depends on its leaders embracing innovation—and difference.

Oct 16, 2023
AI flips the script on talent retention
Article

AI flips the script on talent retention

Company platforms that promote internal opportunities can prevent skilled workers from jumping ship

Apr 06, 2023
How Digital Twins Help Mitigate Supply Chain Risk
Article

How Digital Twins Help Mitigate Supply Chain Risk

Learn how AI-powered digital twins can replicate disruptions to find alternate ways to ensure delivery of goods and mitigate supply chain risk. Read now.

Apr 06, 2023
Can AI make banking fairer?
Article

Can AI make banking fairer?

Artificial intelligence has given disadvantaged communities greater access to financial services. Do some algorithms perpetuate inequality?

Apr 11, 2023
Why enterprise AI is starting to pay off
Q&A

Why enterprise AI is starting to pay off

Author Tom Davenport explains how top AI practitioners are generating bigger returns.

Apr 17, 2023
A roadmap for manufacturers to meet the ESG challenge
Column

A roadmap for manufacturers to meet the ESG challenge

As factories digitize their operations and supply chains, they must accelerate ESG tracking and measurement efforts to maintain competitive advantage.

Sep 27, 2024
How using AI can remake human resources
Q&A

How using AI can remake human resources

ServiceNow’s chief audit executive on risk in the era of digital transformation, ESG, and other operational needs.

Mar 05, 2024
A new spark for the digital enterprise
Column

A new spark for the digital enterprise

Process mining gives business the insight to automate strategically.

Aug 16, 2024
Building A Greener Supply Chain
Q&A

Building A Greener Supply Chain

To achieve net zero carbon emissions, ServiceNow works with its suppliers on sustainability goals

Mar 05, 2024
The self-optimizing enterprise
Q&A

The self-optimizing enterprise

Process mining analyzes data and suggests actions to optimize processes throughout a company. Celonis, a ServiceNow partner, is a leader in this field.

Sep 22, 2023
Using AI to remake human resources
Article

Using AI to remake human resources

AI-powered hiring and promotion tools offer many benefits to companies, but also raise questions over fairness and transparency.

Apr 05, 2023
6 proven steps to build a customer-centric culture
Column

6 proven steps to build a customer-centric culture

Supercharging customer loyalty requires an organizational vision, executive buy-in, and employee education

Feb 07, 2025
Welcome to the Optimization issue
Editor's Letter

Welcome to the Optimization issue

New research shows how leading companies orchestrate people, processes, and technology to drive business success.

Aug 16, 2024
Sustainability is now a business imperative
Video

Sustainability is now a business imperative

ServiceNow Dave Wright explores how socially aware companies are tapping tech to transform right.

Apr 04, 2023
Hyperautomation Can Be as Powerful as Your Imagination
Video

Hyperautomation Can Be as Powerful as Your Imagination

Dave Wright shares how hyperautomation exemplifies transformation done right.

Mar 30, 2023
The hybrid workforce is here to stay
Video

The hybrid workforce is here to stay

Tech visionary Dave Wright explores the boundaries needed for hybrid work, rather than the structure, and the technology tapped to run it all right. Read now.

Apr 05, 2023
Change is all around
Video

Change is all around

Dave Wright explores the history of industrial transformation and explores modern transformation done well.

Apr 05, 2023
The war for talent is hotter than ever
Video

The war for talent is hotter than ever

Dave Wright explores how enterprises are using technology to win the war for talent.

Apr 05, 2023
Upgrading the production line
Research

Upgrading the production line

Optimized manufacturing pairs highly skilled workers with advanced technologies.

Aug 16, 2024
Navigating the future of data privacy
Article

Navigating the future of data privacy

How AI and design thinking could help keep data safe.

Apr 06, 2023
What’s wrong with bias training, and how to fix it
Q&A

What’s wrong with bias training, and how to fix it

A conversation with behavioral scientist Francesca Gino.

Apr 17, 2023
How to close the value gap
Q&A

How to close the value gap

A conversation with ServiceNow’s Lara Caimi

Mar 06, 2024
The race to optimize business
Research

The race to optimize business

Our latest optimization survey reveals how global executives are automating business processes and increasing productivity.

Aug 16, 2024
How manufacturers can better digitize their supply chains
Roundtable

How manufacturers can better digitize their supply chains

Industry experts weigh in on solutions to an urgent global problem.

Apr 07, 2023
How to be a customer-experience ninja
Column

How to be a customer-experience ninja

Five steps to building a world-class listening program that guides business decisions

Apr 05, 2023
What to expect: Workplace tech predictions for 2022
Roundtable

What to expect: Workplace tech predictions for 2022

Enterprise leaders identify top trends shaping the new world of work.

Apr 05, 2023
3 use cases for enterprise AI
Column

3 use cases for enterprise AI

AI for enterprise applications can turbocharge your business if put to work on the right problems. Learn how to identify use cases and choose the best approach.

Nov 06, 2023
Enterprise AI and the ‘valley of death’
Article

Enterprise AI and the ‘valley of death’

How companies can translate cutting-edge research into practical business tools. Read More.

Aug 23, 2023
8 key moments in the evolution of enterprise AI
Article

8 key moments in the evolution of enterprise AI

Artificial intelligence through the decades.

Apr 05, 2023
Why AI needs to show its work
Article

Why AI needs to show its work

Explainability is a business necessity and can help forestall regulation.

Apr 06, 2023
How women adapted to a digital business landscape
Article

How women adapted to a digital business landscape

Iconic women leaders describe how they overcame challenges ranging from civil war to gender bias and pandemic stress.

Apr 05, 2023
Corporations Drive Surge In Impact Investing
Article

Corporations Drive Surge In Impact Investing

Where charitable groups historically focused on racial equity initiatives, corporations are now directly driving the latest surge in impact investing. Learn more.

Sep 11, 2023
Low code by the numbers
Article

Low code by the numbers

The state of low code demand, adoption, and growth.

Aug 16, 2024
The impact of hybrid work on gender equality
Article

The impact of hybrid work on gender equality

Remote work challenges can impact women disproportionately. Companies need thoughtful solutions.

Apr 05, 2023
The Key to Future Success is Flexible Working
Column

The Key to Future Success is Flexible Working

Businesses that want to succeed need to adapt to the new future of flexible working: one that adapts to the needs of employees, not just business owners. Learn more.

Sep 26, 2024
Why ESG Strategy and Resilience Go Hand In Hand
Article

Why ESG Strategy and Resilience Go Hand In Hand

Businesses that want to be better prepared must shift their view towards an adaptable, long-term approach to resilience with ESG strategy at the heart. Learn why.

Sep 26, 2024
Wanted: Digital Skills for Smart Factories
Article

Wanted: Digital Skills for Smart Factories

With digital skills in short supply, companies are looking for innovative ways to staff the smart factories of the future for next-gen manufacturing. Learn more.

May 23, 2023
Why it’s time to fast-track your ESG strategy
Article

Why it’s time to fast-track your ESG strategy

Setting sustainability governance goals is no longer a feel-good exercise. Learn why fast-tracking your ESG strategy is now a financial strategic imperative.

Oct 16, 2023
Infographic: The Business Case for ESG
Infographic

Infographic: The Business Case for ESG

ESG by the numbers: Making the business case for comprehensive ESG programs in the enterprise.

Jun 07, 2023
The 9 Steps to Data Privacy by Design - Workflow™
Article

The 9 Steps to Data Privacy by Design - Workflow™

In today’s world, data privacy safeguards must be baked into every process and product. Learn the 9 steps to implement privacy by design in your organization.

May 23, 2023
From Chatbots to Digital Personal Assistants (DPAs)
Column

From Chatbots to Digital Personal Assistants (DPAs)

Digital Personal Assistants (or DPAs) can transform organizations, freeing employees from time-consuming admin work & unlocking productivity

Nov 15, 2024
How Lumen Technologies Is Driving Business Growth - Workflow™
Article

How Lumen Technologies Is Driving Business Growth - Workflow™

Companies too often make big decisions about innovation and digital transformation without involving key stakeholders: customers and employees.

Jun 08, 2023
AT&T is betting on digital simplicity
Q&A

AT&T is betting on digital simplicity

Untangling customer workflows is key to digital strategy, says global operations leader Sapna Jain.

Apr 05, 2023
How digitization can foster an inclusive workplace
Article

How digitization can foster an inclusive workplace

Focusing on digitization of business processes, including digital employee experience, can promote diversity and help create an inclusive workplace.

Mar 03, 2025
Harmonising Productivity with Lifestyle: Work from Home
Column

Harmonising Productivity with Lifestyle: Work from Home

New arrangements like work from home tap into the deep-seated Australian penchant for lifestyle. Learn about the rise and role of workflows in Australia.

May 18, 2023
The case for creating an employee “digital twin”
Column

The case for creating an employee “digital twin”

Learn how creating digital twins for your workforce can be an innovative way to help improve employee satisfaction and well-being when it matters most. Read now.

May 12, 2023
The Undeniable Impact of Employee Experience on CX
Q&A

The Undeniable Impact of Employee Experience on CX

Learn how fostering a great employee experience can help your support team provide excellent customer experiences even under difficult conditions. Read now.

May 18, 2023
Citizen Development in the Real World
Column

Citizen Development in the Real World

Citizen development makes coding for non-coders possible. Citizen developers will be vital to driving UX and business transformation in the future.

May 23, 2023
Let’s Workflow It Podcast: Cynt Marshall - Workflow™

Let’s Workflow It Podcast: Cynt Marshall - Workflow™

Learn how the Dallas Mavericks; CEO transformed the franchise's culture by prioritizing leadership values like empathy and employee engagement.

Jun 08, 2023
Case for Merging Customer & Employee Experience
Article

Case for Merging Customer & Employee Experience

Digital workflows enable more connections between customer & employee experience, creating a unified enterprise practice: experience management. Learn more.

Nov 15, 2024

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