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AUTHOR Ashraf Karim SVP, CCX Customer Success Technology

Ashraf is a seasoned professional with more than two decades of expertise in product and technology. Her career has spanned various industries, transforming customer experiences through self-service technologies, operational digitization, and data-driven cultures. 

Ashraf's track record includes stints at renowned companies such as Cisco, Google, and PayPal, as well as roles at smaller companies leading multiyear digital and data transformation initiatives to revolutionize the customer experience and drive profitability. Her dedication to customers and using technology as a tool to solve real-world customer and business challenges has resulted in remarkable revenue growth, enhanced customer loyalty, and substantial operational savings. 

Topics Customer Relationship Management (CRM) AI
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