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Why human skills matter more in the age of AI The hidden shift reshaping workforce skills and what it signals for the future Read Article
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3 min Using AI: The 9% problem Buying AI tools was the easy part. Building the infrastructure to support them is where most enterprises are stuck. Read Article
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3 min How to calculate ROI to determine AI value AI spending jumped 110% in a single year. Most organizations still can't say what they got for it. Read Article
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4 min 3 questions every board should ask about AI The time has come for boards of directors to dig through the AI hype to hit paydirt AI Thought Leadership
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3 min AI is shifting the CX landscape. Here's how to win. Bring together data, workflows, and AI across the enterprise to deliver experiences that move the business CRM Research
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3 min The automation graveyard Why most AI investments don’t survive contact with reality Enterprise IT Thought Leadership
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2 min The real test of AI agent governance is explainability When an autonomous agent makes a call, can you reconstruct why? How an organization answers that says a lot about whether it truly governs its AI. Ethics and Governance Thought Leadership
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1 min Game Changers: AI in cycling How Andy Schleck, the 2010 Tour de France winner, is using AI to minimize variables between riders and performance AI Thought Leadership
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3 min The dangers of shadow AI Most companies don't know which AI agents are operating across their business, or how to stop them when something goes wrong Ethics and Governance Thought Leadership
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4 min AI augmentation: How to turn efficiency into growth Replacing workers with AI didn't work. The organizations winning now are asking what AI makes possible. Futures Thought Leadership Our latest research
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5 min Enterprise AI Maturity Index 2026 Many orgs bought AI, but few built for it. Those that did are seeing impressive ROI; the rest are battling chaos. AI Research
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6 min Exec Signals The AI promise has an execution problem Enterprise leaders are all in on AI. So why isn’t it working yet? AI Research
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6 min The CX Shift: A study of customer expectations in the AI era AI can close the gap between customer expectations and customer experience or make it worse CRM Research Latest insights on AI business reinvention AI for IT
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3 min Why enterprises are consolidating IT workflows on a single platform When one platform simplifies IT and puts AI to work, the business case for  point solutions falls apart News and Events Company Story
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3 min The productivity multiplier Humans and AI specialists are better together Products and Solutions Enterprise IT
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3 min Knowledge 2026 through an IT lens The announcements and sessions that IT pros should pay attention to Enterprise IT Events AI for CRM
Attendees at ServiceNow Knowledge 2026
3 min Knowledge 2026 insights for sales and service leaders The announcements, sessions, and stories that are redefining customer relationship management CRM Events
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3 min The CRM built to finish the work Autonomous CRM unites AI, workflows, and data to act, not just track CRM Company Story
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4 min After 35 years in CX, humans are needed more than ever What’s changed, what hasn’t, and why the basics still win CRM Thought Leadership AI for risk & security
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4 min 3 ways governance fixes what's holding AI back Conventional wisdom says more rules and guardrails hamper innovation and slow growth. In the agentic AI era, the opposite is true. Ethics and Governance Thought Leadership
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2 min What happens when your AI gets turned off? AI access can change instantly. Business leaders need AI control that keeps work moving. AI Thought Leadership
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6 min Learnings from when an AI agent goes rogue ServiceNow's Sean Regan sat down with the founder of PocketOS, whose AI agent deleted his company AI Thought Leadership AI for HR
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4 min Can AI help fix employee burnout? Swiveling between tools is stressful. A unified experience layer can make life a lot easier. HR Thought Leadership
Attendees at the Knowledge 2026 EmployeeWorks keynote
3 min Knowledge 2026 highlights for HR leaders The employee experience announcements, sessions, and stories that mattered most  HR Events
ServiceNow Chief People and AI Enablement Officer Jacqui Canney speaking at Transform 2026
4 min What does it take to put AI to work for people? A fireside chat at Transform 2026 with ServiceNow Chief People Officer Jacqui Canney HR Thought Leadership The central obstacle to AI adoption is not access to models or budget, but rather a "mapping problem." INSEAD and Harvard Mapping AI into production
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4 min Read Article The machines are ready. Are you? Five signals that the gap in AI isn't technical; it's human Futures Thought Leadership
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3 min The real value of AI starts where suggestions end AI insights don’t lead to AI results. AI that connects to actual work does. AI Thought Leadership
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6 min One of the best measures of AI fluency is one you can't see Prompt quality is a strong signal of AI proficiency, but most enterprises have no visibility into this data AI Thought Leadership
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