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AUTHOR Diana Wu David Director of Futures Award-winning global futurist Diana Wu David leads the futures team at ServiceNow. She specializes in strategic foresight to help organizations anticipate market, regulatory, and technological shifts before they become existential threats. She combines this with operational depth, having led profit-and-loss-driven turnarounds, digital transformations, and new product launches. Through identifying future-proof strategies, Diana enables customers to see around corners and harness disruption for competitive advantage.  Topics Innovations Customer Relationship Management (CRM)
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