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AUTHOR Ian Krieger APJ Innovation Officer Ian Krieger is an innovation officer for ServiceNow in Asia Pacific & Japan and a former regional Chief Technology Officer. He has led end-to-end transformations across highly regulated industries; public sector, financial services, and telecommunications, spanning platform strategy, cloud migration, service modernization, and AI-enabled operations. Ian is recognised for aligning C-suite ambition with the realities of technology, risk, and delivery, rescuing high-stakes programs, and scaling new capabilities with measurable outcomes. His leadership blends hands-on engineering depth with executive stakeholder management, focusing teams on resilience, reliability, and customer experience.  Topics AI
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