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AUTHOR Joe Koester Principal, U.S. ServiceNow Practice Lead Joe Koester is principal of the advisory practice and U.S. ServiceNow practice lead at KPMG. He has more than 20 years of IT advisory and consulting experience. His strength is in leading business-focused transformation by helping organizations align IT operations with the needs of the business. Specific areas of expertise include IT infrastructure operations, process improvement, IT service management, and cloud computing.  Topics Enterprise IT AI
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