Massimo Caccia is a senior research scientist at ServiceNow AI Research. He specializes in post-training methods for computer-use AI agents. His research involves conducting large-scale empirical studies to systematically evaluate trade-offs among different approaches and to develop practical know-how, with reinforcement learning a particular focus.
As a core contributor to the web-agent research library ecosystem, Massimo actively shaped evaluation frameworks (BrowserGym and WorkArena) and development platforms (AgentLab). His goal is to bridge foundational research and scalable tools to advance the field.
