Revealing the secret sauce to employee satisfaction

ServiceNow Chief Innovation Officer Dave Wright has a recipe for a more engaged and productive workforce, and it’s best applied during those moments that matter for an employee.


Employee experience can be an organization’s secret sauce. But what makes employees engaged and productive? Is it chocolate? Is it extra gifts? Ping-pong tables in the break room?

Well, I’ve had all three of those. And although I’ll never say no to chocolate, for me, a good employee experience isn’t really about any of that.

It’s actually about making it easier to get work done, and easier to request the services or help that I need.

Now, there’s a lot of companies that are starting to understand this, but there’s one that really stands out to me because they used ServiceNow to build a unified, simple-to-use employee portal. It’s a one-stop shop for every service their employees need and every question that they might have.

At the moments that matter, whether they’re onboarding or requesting paternity leave, or just booking a workstation, they know where to go. And they know an intelligent virtual agent means that they can get help from anywhere, at any time.

That’s the secret of great employee experience. No friction, no frustration, just the tools or services you need to do the job. And maybe some chocolate if they offer it.

And that’s transformation done Wright.