I’m proud to announce that ServiceNow has been named a Leader in The Forrester Wave™: Value Stream Management (VSM) Solutions, Q2 2025.1 We believe this validates our approach to delivering value to our customers.
VSM is all about empowering organizations to align strategic objectives, foster collaboration, and drive continuous improvement. Operational efficiency and increased value delivery are crucial objectives for businesses in every industry.
Fueled by the demonstrable and robust AI and agentic AI capabilities of the ServiceNow AI Platform, we have a vision to take value delivery to the next level for our customers. ServiceNow® Value Stream Management, part of our comprehensive Strategic Portfolio Management solution, enables organizations to enhance strategic alignment, streamline workflows, and drive operational excellence.
As the Forrester report states, “ServiceNow has a strong vision for helping enterprises deliver more business value.”
ServiceNow VSM earned the highest score in the Forrester Wave in the strategy category, with the highest scores possible in the criteria of vision, innovation, partner ecosystem, and in the current offering category in the criteria of business objective tracking, value stream mapping, third-party tool integration, and reporting engine.
In today’s volatile market, empowering businesses to achieve and demonstrate tangible outcomes can help them stand out and gain a competitive edge. This outcome-focused approach reinforces ServiceNow's leadership position in the industry and demonstrates our commitment to innovation.
ServiceNow provides user-friendly experiences, robust reporting engines, and actionable insights to empower organizations to achieve their operational goals. We equip organizations with a holistic view of software delivery costs, performance metrics, and value delivered.
