From intelligently automating essential processes to revolutionizing customer and employee experiences, there’s almost nothing artificial intelligence (AI) can’t do. That became crystal clear in 2023, as organizations began to see through the hype and started to figure out how to put AI to work.
Throughout the year, we explored the potential impact that generative AI applications such as ChatGPT will have on business and society. We examined how it will transform our current jobs and the kinds of jobs that are available. And we uncovered all the ways in which it will make organizations more efficient and resilient.
Of course, innovation takes many forms—and not all of them rely on generative AI. That’s why we also took a close look at how manufacturers are securing both their information technology and their operational technology. And we explained the importance of a single source of truth to organizations’ environmental, social, and governance efforts.
What follows is a curated list of our 10 most important—and compelling—Workflow stories from a year we won’t soon forget.
SPECIAL REPORT
Put GenAI to work
Generative AI can make every person, system, and process work better. But how do you put AI to work in the enterprise? For this special report, we asked top AI thinkers to explain how business leaders can get started with GenAI. Not next year. Now.
WORKFLOW QUARTERLY
Are you ready for generative AI?
Buckle up: ChatGPT and similar chatbots will change business irrevocably
SPECIAL REPORT
AI’s impact on the tech skills of tomorrow
AI is fundamentally altering our jobs and the tech skills we need to perform them. New research by ServiceNow and Pearson examines how AI will shape the evolution of workplace expertise over the next five years.
SPECIAL REPORT
Purpose-powered innovation
Leaders in every industry can learn from how nonprofits use emerging tech to deliver positive impact with tight resources.
SPECIAL REPORT
The future-ready manufacturer
New research shows how technology investments can yield priority outcomes across the value chain
WORKFLOW QUARTERLY
GenAI will take your job (and make it better)
Emerging tech promises to transform jobs and humanize work
ARTICLE
Automating through the storm
Using hyperautomation to weather uncertainty
WORKFLOW QUARTERLY
A single source of truth for ESG
New tools are revolutionizing how companies track progress toward sustainability goals
WORKFLOW QUARTERLY
Meet your new GenAI threat hunter
Cybersecurity pros and hackers are locked in an AI arms race. Enterprises can’t afford to come up short
RESEARCH
How banks can conquer technology risk
Rapid digital innovation in the financial services sector can expose new vulnerabilities. Addressing them intelligently drives competitive advantage.
