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3 min Expanding autonomy across IT operations Autonomous IT works best when AI starts with routine tasks, stays within clear limits, and earns authority over time Enterprise IT Partner Story
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4 min Bad data can turn AI speed into exponential exposure The industry is moving AI from insight to execution, which raises the stakes on data accuracy Ethics and Governance Thought Leadership
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6 min Identic AI: The next stage of the agentic enterprise Personal AI agents will reshape how leaders build, govern, and scale organizational intelligence Futures Thought Leadership
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3 min 5 considerations for identifying custom code AI opportunities It’s time to reframe the build-versus-buy approach to AI with a new, two-pronged question App Development Thought Leadership
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3 min Meet the Actualized Enterprise—and the intelligence behind it The convergence of new technologies is making possible a fundamentally different kind of organization Futures Thought Leadership
ServiceNow partners on CRM Fujitsu: Why service desks need an AI upgrade  
Fujitsu's Saurabh Singh and ServiceNow's Spencer Beemiller
23 min Fujitsu's Saurabh Singh shares what changed when a fast-growing company replaced its service desk with an AI-driven support model Enterprise IT Partner Story
How Plat4mation ties AI payment to results  
Plat4mation's Stef Knaepkens and ServiceNow's Julia Martensen
12 min Plat4mation’s Stef Knaepkens and ServiceNow's Julia Martensen discuss the shift toward outcome-based delivery using AI Enterprise IT Partner Story
Crossfuze's 90-day model for deploying AI  
Crossfuze's Oliver Nowak and ServiceNow's Julia Martensen
17 min Crossfuze’s Oliver Nowak walks through the first delivery model built specifically for AI on ServiceNow Enterprise IT Partner Story
Capgemini's blueprint for scaling agentic AI in IT  
Capgemini's Gunter Reimann and ServiceNow's Julia Martensen
17 min Drawing on real-world use cases, Capgemini’s Günter Reimann traces the shift from traditional IT automation to autonomous IT Enterprise IT Partner Story
How Penske and Genpact modernized IT  
Penske's Patrick Ott and Genpact's Nuno Lopes
5 min Penske, in partnership with Genpact, is unifying processes, improving end-to-end visibility, and accelerating automation Enterprise IT Partner Story
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Reinvent your IT When reactive IT is the default, every outage, breach, and swerve off strategy steals focus from the bigger picture. Get a platform built to run, protect, and scale autonomously. Learn More
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