Customer workflows Drive customer loyalty with connected digital workflows. Go beyond traditional CRM and field service. Get Insights Find Out How
Customer Workflows Overview Products Platform
Digital workflows are the building blocks for modern customer experiences. Extend service beyond the contact center and scale operations by automating work across departments.
Create a seamless customer experience

Improve retention with efficient service. Empower customers with personalized self-service and give agents visibility to anticipate customer needs.

Scale customer operations

Automate processes across front, middle, and back offices with digital workflows. Analyze performance to optimize operations and monitor customers’ services to prevent downtime.
Optimize field service

Manage location-based work efficiently and safely. Schedule the right people and equipment to complete work on the first visit, and proactively fix issues with real-time IoT data.
The positive impact on our operations has been extraordinary. We’ve reduced daily ticket volumes by 41% by fixing problems before they occur. Scott Thomson VP, Technical Customer Services, Rogers Communications Inc. Read Story
Products to power your customer workflows Customer Service Management Engage customers, connect customer service with operations teams, and solve issues proactively. Field Service Management Break down silos by connecting field service with other teams and mobile tools to solve issues. Financial Services Operations Provide efficient, resilient financial services operations for enhanced customer experiences. Telecommunications Service Management Connect your telecom operations—from the network to the customer—on a single platform. Order Management for Telecommunications Turn your data into action to quickly get value from your IoT investments. Healthcare and Life Sciences Service Management Streamline operations so you can focus on the patient care experience.
Built on the Now Platform Connect your enterprise through digital workflows with the Now Platform®. Drive transformation with cross-enterprise workflows on a single, unified platform. Explore Platform IT workflows Connect IT using a single, unified platform to deliver the digital enterprise of tomorrow. Employee workflows Create connected, engaging experiences so employees can get what they need, when they need it. Creator workflows Build cross-enterprise digital workflow apps fast with a low-code platform.
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