ServiceNow Announces Human Resources Leadership Transition

  • ServiceNow Blog
  • Employee Experience
  • About ServiceNow
  • 2020
September 14, 2020

Digital government comes of age

ServiceNow is launching a search for a new Chief Human Resources Officer following a personal decision by current leader Pat Wadors to permanently relocate her family to California’s Central Coast from the Bay Area, where she already has a residence and plans to pursue a new role at a high-growth, early-stage company located there.

Pat will continue in her role to ensure a smooth transition by year-end.

Since joining ServiceNow in 2017, Pat has built a global talent organization focused on a people-first approach to building the company’s talent, leadership, and culture, and delivering great employee experiences. ServiceNow’s global workforce has more than doubled during this period.

As ServiceNow grew rapidly, Pat implemented new levels of benefits, created new leader and people manager development programs, and led the company’s first (and now ongoing) pay equity reviews and adjustments. She also helped make diversity, inclusion, and belonging a company focus and priority. ServiceNow has expanded recruiting efforts into traditionally underserved communities, increased its percentage of female leaders by nearly 8%, and launched new programs and policies designed to build a fair system of equity for all employees. She also led the company’s employee care programs during the COVID crisis and worked closely with the company’s leadership team to expand its diversity, inclusion, and belonging strategies in response to recent events and in affirmation of the company’s conviction that Black lives matter.

“There is simply no one like Pat,” said ServiceNow CEO Bill McDermott. “I want to thank her from the bottom of my heart for her tremendous contributions, wise counsel, empathy, and generosity of spirit. Pat’s imprint on ServiceNow is clear and lasting. This decision was one that she considered deeply and thoughtfully, in true Pat style. I respect that this is the right decision for Pat and her family, personally and professionally. I wish her nothing but the very best in the years to come. She always will be a valued friend and member of ServiceNow’s extended family.”

Commenting on her decision, Pat said: “This year has reinforced some deeply held truths for me. Family matters. Doing what’s right and meaningful for each of us matters. Now is the right time for me to set my sights on what’s next – both personally and professionally. I’ve been so blessed to do what I set out to do when I joined ServiceNow, and I’m so proud of the work that we have accomplished together. We’ve led with our purpose and compassionately engaged with others, staying true to our cultural values and putting our people first. I cannot wait to see what’s in store for ServiceNow as it continues on its exciting trajectory.”

 

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 

Topics

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year