ServiceNow Announces Human Resources Leadership Transition

ServiceNow is launching a search for a new Chief Human Resources Officer following a personal decision by current leader Pat Wadors to permanently relocate her family to California’s Central Coast from the Bay Area, where she already has a residence and plans to pursue a new role at a high-growth, early-stage company located there.

Pat will continue in her role to ensure a smooth transition by year-end.

Since joining ServiceNow in 2017, Pat has built a global talent organization focused on a people-first approach to building the company’s talent, leadership, and culture, and delivering great employee experiences. ServiceNow’s global workforce has more than doubled during this period.

As ServiceNow grew rapidly, Pat implemented new levels of benefits, created new leader and people manager development programs, and led the company’s first (and now ongoing) pay equity reviews and adjustments. She also helped make diversity, inclusion, and belonging a company focus and priority. ServiceNow has expanded recruiting efforts into traditionally underserved communities, increased its percentage of female leaders by nearly 8%, and launched new programs and policies designed to build a fair system of equity for all employees. She also led the company’s employee care programs during the COVID crisis and worked closely with the company’s leadership team to expand its diversity, inclusion, and belonging strategies in response to recent events and in affirmation of the company’s conviction that Black lives matter.

“There is simply no one like Pat,” said ServiceNow CEO Bill McDermott. “I want to thank her from the bottom of my heart for her tremendous contributions, wise counsel, empathy, and generosity of spirit. Pat’s imprint on ServiceNow is clear and lasting. This decision was one that she considered deeply and thoughtfully, in true Pat style. I respect that this is the right decision for Pat and her family, personally and professionally. I wish her nothing but the very best in the years to come. She always will be a valued friend and member of ServiceNow’s extended family.”

Commenting on her decision, Pat said: “This year has reinforced some deeply held truths for me. Family matters. Doing what’s right and meaningful for each of us matters. Now is the right time for me to set my sights on what’s next – both personally and professionally. I’ve been so blessed to do what I set out to do when I joined ServiceNow, and I’m so proud of the work that we have accomplished together. We’ve led with our purpose and compassionately engaged with others, staying true to our cultural values and putting our people first. I cannot wait to see what’s in store for ServiceNow as it continues on its exciting trajectory.”

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