Announcing an integrated solution to activate ESG across the enterprise

  • About ServiceNow
  • Gina Mastantuono
  • Cybersecurity and Risk
  • 2021
October 12, 2021

An integrated solution to activate ESG across the enterprise

Over the past decade, the world has experienced remarkable changes and unprecedented challenges. Every year sees a sharp increase in natural disasters driven by a global rise in carbon emissions, according to the World Meteorological Organization. Mass protests have underscored the need for a more inclusive society and workplace. The pandemic has highlighted the importance of business continuity.

As global citizens, we have the responsibility to leave the world better than we found it. As business leaders, we have the responsibility to our customers and stakeholders to showcase our commitment to sustainability, diversity, and resilience: to tackle big environmental, social, and business challenges as a community.

That’s why I’m leading our environmental, social, and governance (ESG) work at ServiceNow in earnest, and why I’m passionate about what’s ahead for us all. ServiceNow is releasing a new integrated solution that empowers companies to activate ESG initiatives and activities across the enterprise. The time is now to workflow a better world.

An urgent need

Despite the pressing need to address sustainability, environmental, and social issues at the enterprise level, companies lack an enterprise-wide platform for ESG. There are hundreds of tools and products on the market that help companies manage individual aspects of their ESG efforts, but currently available technology products support discrete, disconnected ESG efforts—only compounding matters.

This is a problem. I firmly believe we work better when we can communicate, connect, and make quick, informed business decisions. Something as crucial as ESG efforts shouldn’t be as manual, isolated, and cumbersome as they are.

Customers and stakeholders understand this too and expect businesses to keep up and exceed regulatory criteria for ESG. But doing so isn’t easy. Regulations continue to evolve. More than 170 proposed ESG regulatory measures have emerged in the past three years alone, according to FT Adviser. Companies urgently need a platform approach that enables them to keep up with and respond to changing requirements.

And it’s not just about regulations. It’s about building stakeholder trust. Companies are prioritizing ESG commitments, actions, and investments to contribute to a more sustainable, equitable, and ethical world and create long-term value for all stakeholders. Our future hangs in the balance. As business leaders, it’s our responsibility to step up and meet this challenge.

Making the world work better

At ServiceNow, we have big dreams, and we have the technology to realize those dreams. Our goal is to give companies the building blocks they need to meet some of the greatest challenges of our time.

We’re bringing together the Now Platform® with new and existing products and our partner ecosystem to enable companies to make a positive impact on the world. Our integrated solution aims to build transparency, enable efficient and scalable business operations, and help companies innovate products and services to improve their sustainability efforts.

Improving ESG: Report efficiently anytime.


The new solution announced today is crucial infrastructure to digitize and transform ESG strategy, management, governance, and reporting into a smooth-running operational system. This modular solution will help organizations mature and enhance their ESG programs for higher impact with greater efficiency. The solution unites:

  • ServiceNow ESG Management and Reporting
    I’m a strong proponent of transparency, especially when it comes to something as critical as building ESG initiatives. We can’t fight climate change or build a more inclusive and resilient workplace without establishing targets for progress.

    This organically built solution enables companies to establish goals and key performance indicators, track their progress, collect and audit data, and create disclosures aligned with major ESG reporting frameworks. A single source of truth simplifies collection, maintenance, and sharing of critical ESG data.

  • ServiceNow Project and Portfolio Management
    The ESG effort is a multi-year, enterprise-wide journey, so creating a plan and managing it will take structure, milestones, and flexibility. This operational backbone solution helps companies align strategy with an ongoing execution roadmap of projects and programs. Businesses can easily keep track of performance against strategies, objectives, budgeting, costs, resources, investments, and results. 

  • ServiceNow Integrated Risk Management
    ESG has many different policies, regulations, and stakeholders, with more coming. This solution delivers the key governance capabilities companies need, including continuous control and risk monitoring and audit support, as well as options such as advanced risk assessments, AI, audits, privacy, and automation. The platform provides a real-time view of ESG compliance and risk to help business leaders navigate decision-making and business performance.

  • Integrations with ESG workflows
    This solution provides an operational layer that collects metrics and monitors workflows built on ServiceNow® products such as Business Continuity Management, Vendor Risk Management, Security Operations, Hardware Asset Management, and Safe Workplace Apps.


We can’t tackle big environmental, social, and business challenges alone. In addition to providing these new solutions, ServiceNow is working closely with our partner and developer ecosystem to address ESG challenges in creative ways. For example, we’re working with KPMG to build new ESG workflows to further extend the capabilities of the Now Platform.

Using the Now Platform and our low-code app development tools, our partners and customers can create new workflows that serve the unique requirements of industries and geographies, address specific material issues, and extend ESG initiatives beyond the enterprise to the supply chain.

Let’s workflow a better future

Our commitment to ESG doesn’t stop there. ServiceNow is implementing our own ESG solution across the enterprise, and we’ll report on our progress in our next Global Impact Report in the spring of 2022.

I’m confident that with science, technology, and community on our side, we can tackle the most significant problems of our time. Together, we can workflow a better future and a brighter world for all.

Learn more about how to workflow your ESG program.

Use of forward‑looking statements

This blog contains “forward‑looking statements” about the expectations, beliefs, plans, intentions and strategies relating to ServiceNow’s integrated ESG solution and related products. Such forward‑looking statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make. We undertake no obligation, and do not intend, to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include, without limitation, (i) changes in the ESG regulatory landscape; and (ii) unexpected delays, difficulties, and expenses in making available the ESG solution or executing this strategy. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

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