Knowledge 2021: The power of workflows

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May 17, 2021

The power of workflows at Knowledge 2021

Knowledge 2021 kicked off May 11 with exciting keynotes, panels, and discussions that brought together experts from every industry and from around the globe.

ServiceNow CEO Bill McDermott jump-started the event with “Workflow your world,” a keynote exploring why workflows are critical doorways to long-term business success. This main keynote set the stage for two weeks of discussions around the power of workflows to transform the way we do business, innovate, and communicate.

The most popular sessions the first week were What’s new in IT Service Management in the Quebec release and What’s new in IT Asset Management, which also covers coming trends.

In addition, we announced some innovations:


Industry highlights

The first week of Knowledge 2021 featured leaders from a variety of industries: education, government, healthcare, technology, financial services, telecom, and beyond.

In education, we learned how the Toronto District School Board (TDSB) managed a complex education environment. By mobilizing stakeholders across the organization, the district enabled students to safely return to school during the COVID-19 crisis.

Juniper joined us from the legal world to share how it uses Legal Service Delivery to streamline the complex process of eDiscovery. Juniper’s global head of eDiscovery and digital forensics talked about how the company has reduced errors and streamlined its workflows, eliminating the need to work through cumbersome spreadsheets.

Experts from NHS Scotland described how they’re leveraging ServiceNow to manage contact tracing—as well as to support the Scottish government’s ambitions to provide the COVID-19 vaccine to citizens across the country. 

Under Armour recounted its change management process and workflows that enabled the organization to transition from a “get it done” startup mentality to a global growth mindset.

Featured sessions

These major industry events were complemented by Think Big leadership sessions, which brought some of the world’s brightest minds to the screen. Attendees got the chance to hear from high-profile experts in media, tech, sports, and politics.

In Stories as diverse as America, ServiceNow Chief Strategy Officer Nick Tzitzon sat down with award-winning journalist Soledad O’Brien for a candid discussion about race, diversity, and social justice. O’Brien also provided ideas about ways leaders can better integrate diversity into their organizations.

ServiceNow Chief Strategy Officer Nick Tzitzon interviews award-winning journalist Soledad O'Brien at Knowledge 2021.


What to look forward to

The CreatorCon Hackathon continues to be a big part of our Knowledge events. Be sure to tune in May 18 to see who’s crowned the 2021 CreatorCon Hackathon Winner for their innovative app.

There’s still a lot of other content you won’t want to miss at Knowledge 2021. Improve ITSM operational excellence and service quality and What’s new in IT Operations Management and CMDB are shaping up to be some of week two’s most popular sessions.

You’ll have a chance to participate in Ask an Expert sessions as well. Bring your questions about simplifying authentication with configuration templates, building cross-enterprise workflow, creating smarter applications by using analytics, and much more. Check out the Library for a complete guide to upcoming sessions.

Knowledge 2021 also offers a multitude of demos on demand. Learn about:

One last thing before you go: It’s not too late to participate in the Knowledge 2021 social media contests: Caption This and our digital scavenger hunt. Pitch in for your chance to win a cool prize. And follow @Know365 and @servicenow for the latest information.

We look forward to seeing you in week two of Knowledge 2021!

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