Trust your vaccination validation to The Commons Project and ServiceNow

  • Blake McConnell
  • About ServiceNow
  • Crisis Management
  • 2021
December 02, 2021

Vaccine validation: A healthcare workers administers a vaccine to a patient.

As the world’s vaccination rates increase, people are again gathering in large groups. But one problem persists: How can we be sure vaccinations are valid in the workplace or anywhere that requires proof? The answer lies in digital workflows and a new integration available from ServiceNow and The Commons Project.

Up until this point, many organizations have relied on inefficient and complicated manual processes to verify proof of vaccination. Some companies have even hired hundreds of contract workers to manually validate vaccination status. This is a time-consuming and expensive process that’s ripe for digital transformation.

We heard our customers loud and clear—they need a solution to validate vaccine information, and it needs to be reliable, easy, fast, and secure.

Streamlining vaccine validation

We’re excited to announce that The Commons Project’s SMART Health Card Verifier API will integrate with ServiceNow® Vaccination Status, an application available in ServiceNow Workplace Service Delivery and Safe Workplace solutions, to validate vaccine record submissions.

ServiceNow integrates with The Commons Project for vaccine validation.


SMART Health Cards are quickly emerging as the de facto standard for digital health credentials in the United States and around the world. The CommonTrust Network, The Commons Project’s registry of trusted SMART Health Card issuers, includes more than 350 government entities, pharmacies, and healthcare providers, including CVS Health, Kaiser Permanente, Rite Aid Pharmacy, United Healthcare Services, Walmart, and more.

With states, pharmacies, healthcare systems, and insurance providers adopting the standard, SMART Health Cards are available to more than 150 million Americans.

ServiceNow already makes it simple to track the status of employee vaccinations. The new integration supports another key challenge: streamlining and automating the verification process.

“We’re thrilled to partner with ServiceNow to help organizations in the private and public sector navigate the challenges of returning to the workplace,” says Zhenya Lindgardt, CEO of The Commons Project. “Our mission is to help unlock the full potential of technology and data for the common good. Together with ServiceNow, we’re helping bring people back to the workplace in the safest, most efficient way possible.”

How the integration works

The integration involves three simple steps:

  1. An employee enters their vaccination status information into the Vaccination Status app available in Workplace Service Delivery and Safe Workplace solutions via desktop or mobile device. This information includes the date of their vaccine dose, or doses, the type of vaccine they received, and their SMART® Health Card.

  2. On the back end, ServiceNow workflows validate the vaccination information, pulling from the SMART Health Card Verifier API to confirm the card hasn’t been tampered with and that the issuer is part of the CommonTrust Network.

  3. If the information is not automatically validated, a business can manually review and verify the information.

Verifying vaccine records can take a lot of time and resources—when organizations don’t have time to waste. Together with The Commons Project, we’re responding at lightning speed and powering the future of work.

The Commons Project’s integration with ServiceNow Vaccination Status is expected to be available as an out-of-box capability on Dec. 16.

Learn more about how ServiceNow helps companies manage employee health and workplace safety.

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