A Magic Quadrant™ Leader in Low-Code Application Platforms for third year

  • Application Development
  • About ServiceNow
  • Trends and Research
  • Josh Kahn
  • 2023
January 17, 2023

Gartner Magic Quadrant Enterprise Low-Code Application Platforms

I’m thrilled to announce that, for the third consecutive year, ServiceNow has been named a Leader in the Gartner Magic Quadrant Enterprise Low-Code Application Platforms.1 We believe this recognition demonstrates our commitment to help customers build low-code enterprise workflow apps fast and deliver them safely and at scale on a single platform.

Digital transformation is in full swing, and the market demands a more agile and productive way to build software. Traditional software development can’t keep pace with the demands on IT. ServiceNow has reduced development barriers with low-code tooling and streamlined support on one natively integrated platform so organizations can respond to changing business needs faster.

Democratizing application development


Gartner estimates that “by 2025, 70% of new applications developed by enterprises will use low-code or no-code technologies, up from less than 25% in 2020.”2

ServiceNow® App Engine democratizes application development across the enterprise with out-of-the-box experiences, components, and rich templates to quickly unlock developer capacity. Its unique design provides end-to-end visibility to properly govern the full development lifecycle to help ensure app quality and data security.

Developers can connect ServiceNow apps to any modern or legacy system across the enterprise with Automation Engine. The product allows organizations to connect siloed systems, processes, and people from one platform to accelerate their hyperautomation and low-code efforts.

We believe this recognition demonstrates our commitment to help customers build low-code enterprise workflow apps fast and deliver them safely and at scale on a single platform.


A focus on governance


We’re at the intersection of technology, people, artificial intelligence (AI), automation, and workflow. The lines between IT and lines of business are becoming increasingly blurred, with a growing amount of technology products and services being built by those who are not technology professionals.

Seamless collaboration between business and IT requires a balance of agility and oversight. Gartner predicts that “by 2023, the number of active citizen developers at large enterprises will be at least four times the number of professional developers.”3

Proper governance is required as low-code apps built by lines of business proliferate throughout the enterprise. It’s the only way to ensure service-level management and accountability for low-code apps while preventing application sprawl. That’s why we help businesses scale low-code with security and governance baked into the platform.

Having one data model and one architecture on a unified platform helps enable customers to govern low-code application development through:

  • Nonintrusive guardrails and prebuilt templates for citizen developers

  • Access permissions

  • Built-in component quality and security

As a result, organizations can track all application development lifecycle events and developer activities from a single dashboard and easily enforce their enterprise standards across all apps. At the same time, business technologists can safely collaborate and create apps that meet their needs without worrying about disruption to the application development process due to this oversight.

Customer choice


ServiceNow is one of only two Leaders in the 2022 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms that also received Gartner® Peer Insights™ Customers’ Choice distinction.4 Our focus on customer success is paramount.

This comes from our continued investment in our community and ecosystem, our growth in geographic coverage to support our customers worldwide, and our focus on innovations, such as wider automation use cases from new partnerships and robotic process automation (RPA) capabilities.

As low-code becomes increasingly vital to digital transformation, we’re poised to innovate and execute to deliver exceptional developer experiences that help shape the future of work.

I want to extend a huge thank you to our customers, who trusted us and made this achievement possible. I can’t wait to see what you build with the Now Platform®.

Read the full, complimentary Gartner Magic Quadrant report.

1 Gartner, Gartner Magic Quadrant for Enterprise Low-Code Application Platforms, Paul Vincent, Oleksander Mativskyy, Mike West, Adrian Leow, Kimihiko Iijima, September 2022

2 Gartner, Harness the Disruptive Powers of Low-Code: A Gartner Trend Insight Report, Jason Wong, Kyle Davis, July 18, 2022

3 Gartner, How to Define and Guide Citizen Development Practices, Jason Wong, Saikat Ray, Wan Fui Chan, Adrian Leow, April 20, 2021

4 Gartner, Gartner Peer Insights ‘Voice of the Customer’: Enterprise Low-Code Application Platforms, by peer contributors, March 31, 2022

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