Why ServiceNow is among the Fortune Best Workplaces in Technology

Fortune Best Workplaces in Technology 2024: ServiceNow India engineering team

We’re thrilled to announce that, for the fifth consecutive year, ServiceNow has been recognized among the Fortune Best Workplaces in Technology, ranking No. 10 this year. We owe this distinguished honor to our dedicated employees, who bring their passion and commitment to do their best work every single day.

ServiceNow is the AI platform for business transformation. That’s thanks to our employees, who strive to excel in their roles and contribute to the success of their teams. This drive for excellence is especially evident among our machine learning and research engineers.

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A gold mine for engineers

ServiceNow serves a diverse range of customers. This diversity is a “gold mine for engineers,” according to Sathwik M., principal research scientist and engineer.

As the architect and lead on his team, Sathwik thrives on building products that will be used by organizations of all sizes and industries. This allows him to push development boundaries in his day-to-day work.

Leading large language models

Our focus on AI and technological advancements is evident in the creation of our own large language models (LLMs). “Using our applications, users can use ServiceNow’s LLM capability to solve their cases across our platform,” says Tanuja Y., senior machine learning engineer.

“One thing I love about my job is innovation,” adds Ying Z., manager of machine learning engineering management.

One of the many products she works on is called NDA Contract Review. It aims to automate contract analysis by extracting key clauses using LLMs. Working on this product allows Ying to collaborate with other business units, such as our legal team, to build relationships and improve her communication skills.

Addressing complex issues

ServiceNow is a rapidly growing company. Ben P., staff research scientist and engineer, has found this fact incredibly rewarding “both for my personal career growth and for the opportunities it provides to tackle complex technical issues,” he says.

Ben and his team are expanding the capabilities available on the ServiceNow platform to make it more versatile and powerful for users.

Consider the scenario of a home healthcare provider managing thousands of patients across the country. “Our advanced software solutions enable these providers to operate more efficiently, ensuring that technicians reach patients promptly and that business operations run smoothly,” Ben explains.

This is where ServiceNow truly shines: meeting customers where they are and delivering AI-powered solutions that address real-world challenges.

Join an award-winning company where you can help innovate, lead, and shape the future of enterprise technology. Explore ServiceNow careers.