ServiceNow: A recognized enterprise low-code Leader for 6 straight years

Gartner 2025 Magic Quadrant for Enterprise Low-Code Application Platforms

I never get tired of sharing good news. I couldn’t be more thrilled to announce that ServiceNow has been named a Leader in the 2025 Gartner^® Magic Quadrant™ for Enterprise Low-Code Application Platforms¹ for the sixth consecutive year.

Equally exciting, we also ranked first in the companion report, 2025 Gartner Critical Capabilities for Enterprise Low-Code Application Platforms,² for the building and managing AI agents Use Case.

We believe this recognition validates that our technology stack is changing how apps are architected and is democratizing software development. With low-code governance baked in, the ServiceNow^® AI Platform helps organizations build and manage AI agents at scale.

Vendor Product Scores for the Building and Managing AI Agents Use Case - Gartner

A crucial balance

In today’s rapidly evolving digital landscape, building and deploying intelligent applications at scale is critical for competitive advantage. As organizations integrate AI and modernize enterprise applications, the combined power of low-code platforms and AI agents unlocks new opportunities to:

Accelerate time to market with governance built in: Rapidly deliver secure, compliant applications without compromising oversight or risk management.
Extend innovation beyond IT: Enable business and technical teams to co-create solutions that streamline operations and reduce costs.
Deliver measurable outcomes with trusted AI: Deploy AI-driven capabilities that boost productivity, improve decision-making, and help ensure transparency and trust.

The customer experience difference

Customers are the lifeblood of everything we do. For that reason, we’re on a mission to keep them up to date with the latest, most advanced toolbox for application development. Our extensive partner network helps ensure businesses have access to regional expertise and support when and where they need it.

This ecosystem approach also extends to skills development. We tap our broad developer community and offer comprehensive training programs to help teams quickly build proficiency and implement solutions.

Operational excellence

IT and business leaders are facing a common challenge: Tool proliferation is creating data silos that hinder decision-making and slow response times. An integrated approach is the only way to get beyond this.

ServiceNow App Engine delivers a unified environment that consolidates usage analytics, performance metrics, and security insights into a single dashboard. By eliminating the need to toggle between multiple tools, it helps teams save time and reduce operational complexity. This centralized view enables proactive monitoring and rapid issue identification, allowing fast fixes and minimizing downtime.

ServiceNow App Engine fuses low-code development with cutting-edge AI, empowering teams to create apps in hours, automate end-to-end processes, and unlock new possibilities.

Governance for the AI era

As AI capabilities advance, governance has become a strategic imperative. Delivering end-to-end visibility, App Engine Management Center can give admins and development teams peace of mind, with guardrails that extend across the entire development lifecycle.

You can adapt processes to your organization’s unique needs while managing all aspects of low-code development from a central location.

Building and managing AI agents

The rise of AI agents offers exciting new ways to work. Building and managing these AI agents doesn’t have to be complicated. Gartner defines this use case as “being able to build and manage AI agents at scale within the enterprise to either build new generative AI solutions or augment existing applications with generative AI.”

The use case requires strong agent implementation and governance capabilities across the AI agent lifecycle. At ServiceNow, we’ve focused on building features to target this use case, including:

AI Agent Studio enables teams to build and customize AI agents, set guardrails, and automate tasks using natural language.
Now Assist for Creator helps streamline development through automatic creation, scripting, and testing based on natural language prompts.
A flow debugger simplifies the process of troubleshooting and testing workflows built using the ServiceNow AI Platform, improving developer productivity and solution quality.

The path forward

The future of work thrives on agility and intelligence. ServiceNow App Engine fuses low-code development with cutting-edge AI, empowering teams to create apps in hours, automate end-to-end processes, and unlock new possibilities that drive continuous innovation across the enterprise.

We owe our success to the trust and support of our customers—thank you for making this recognition possible. Your success is our success, and we’re committed to delivering even greater value in the years ahead. Together, we’ll shape the future of enterprise technology, where work flows effortlessly and innovation has no limits.

Gain more insights in the full Gartner Magic Quadrant report and complementary Critical Capabilities report.

¹ Gartner, Inc., Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Akash Jain, Kyle Davis, Adrian Leow, 28 July 2025

² Gartner, Inc., Critical Capabilities for Enterprise Low-Code Application Platforms, Akash Jain, Kyle Davis, Oleksandr Matvitskyy, Adrian Leow, 28 July 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

The Magic Quadrant and Critical Capabilities graphics were published by Gartner, Inc. as part of larger research documents and should be evaluated in the context of the entire documents. The Gartner documents are available upon request from ServiceNow.