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Daniel Spoonhower

Daniel "Spoons" Spoonhower is chief architect of ServiceNow Cloud Observability.
Daniel "Spoons" Spoonhower is chief architect of ServiceNow Cloud Observability, which solves for the reliability and performance of cloud and cloud-native applications on the Now Platform. Previously, following his work on observability at Google, he co-founded Lightstep, which ServiceNow acquired in 2021.
  • Data control: 2 workers in a warehouse holding tablet devices
    IT Management
    Cloud data control: Introducing the OpenTelemetry Arrow Project
    September 12, 2023
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Featured

  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Culture
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

Trends & Research

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    IT Management
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    Customer Experience
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  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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