Karen Pavlin

Karen Pavlin, Chief Equity and Inclusion Officer, ServiceNow

Karen Pavlin is chief equity and inclusion officer at ServiceNow, where she drives the company's inclusion efforts. She's passionate about advocating for and empowering underserved communities.

Prior to joining ServiceNow, Karen was managing director and North America inclusion and diversity leader at Accenture. She also served 15 years on the board of iMentor to help make a meaningful difference in the lives of innercity high school students.

  • Diversity, Equity, and Inclusion Report 2022
    Announcing our 2022 Diversity, Equity, and Inclusion Report
    April 14, 2022


  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management