Karen Pavlin

Karen Pavlin, Chief Equity and Inclusion Officer, ServiceNow

Karen Pavlin is chief equity and inclusion officer at ServiceNow, where she drives the company's inclusion efforts. She's passionate about advocating for and empowering underserved communities.

Prior to joining ServiceNow, Karen was managing director and North America inclusion and diversity leader at Accenture. She also served 15 years on the board of iMentor to help make a meaningful difference in the lives of innercity high school students.

  • DEI data: Black woman looking at a smartphone while blurred people walk behind her
    Using DEI data to maintain momentum
    June 14, 2023
  • Digital transformation in healthcare for nurse retention: smiling nurses walking
    DEI data benefits: Engaging the business
    June 06, 2023
  • DEI data analytics: group of diverse workers in conversation
    Using DEI data analytics to know where we are and to strategize
    May 30, 2023
  • Strategic partnerships: Group of diverse workers gathered in a conference room
    Driving equity and inclusion through strategic partnerships
    April 12, 2023
  • Diversity, Equity, and Inclusion Report 2022
    Announcing our 2022 Diversity, Equity, and Inclusion Report
    April 14, 2022


  • ITAM or configuration management? Man sitting on steps outside his house working on laptop
    IT Management
    What comes first: ITAM or configuration management?
    IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Find out which should be implemented first.
  • Better IT services: woman in a kitchen smiling at a laptop in her hands
    IT Management
    A recipe for better IT services and happier teams
    The traditional wall between IT operations and IT services is harmful to a company’s productivity. It’s also soul-sucking for team members. See a new approach.
  • 3 ServiceNow employees and two U.S. sponsors who helped Ukrainian refugees
    Employees build app to match Ukrainian refugees with US sponsors
    Millions of Ukrainians have been displaced from their homes and found themselves in urgent need of international support. Find out how ServiceNow is helping.

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  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
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