Peter Doherty

Peter Doherty, IT Service Management Director, ServiceNow APJ

Peter Doherty is the IT Service Management (ITSM) director for ServiceNow in Asia Pacific. He has extensive enterprise service management experience across Asia Pacific and has quite a following on social media as the "ESM Ninja." He's widely published on the subjects of service catalog, enterprise service management, IT asset management, and cultural and organizational change management. 

Peter is an ITIL V2 Master (Distinction)/ITIL V3 Expert, a contributing author to the ITIL V3 Service Operations Book, and a principal consultant with ServiceNow.


  • Hybrid work: A woman with a headset on smiles at her colleague on her laptop screen.
    Employee Experience
    The new world of hybrid work in Australia and New Zealand
    August 31, 2021

Featured

  • Business people talking in an office meeting
    Application Development
    ServiceNow a 2022 Gartner® Peer Insights™ Customers’ Choice for Enterprise Low-Code Application Platforms
    ServiceNow is a Gartner Customers’ Choice. See what anonymous, verified end users like about the ServiceNow enterprise low-code application platform.
  • Elevate customer loyalty: smiling woman behind a counter handling a customer's purchase transaction
    Customer Experience
    Driving long-term customer loyalty
    Consistently delivering fundamentals can create a customer connection to your brand, products, and services that builds trust, which leads to customer loyalty.
  • Self-service: woman working on a laptop
    Now on Now
    7 tips for knowledge managers to increase self-service
    Delivering great self-service is key to customer experience, but knowledge management best practices constantly change. Learn seven self-service tips.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

Year