Peter Doherty

Peter Doherty, IT Service Management Director, ServiceNow APJ

Peter Doherty is the IT Service Management (ITSM) director for ServiceNow in Asia Pacific. He has extensive enterprise service management experience across Asia Pacific and has quite a following on social media as the "ESM Ninja." He's widely published on the subjects of service catalog, enterprise service management, IT asset management, and cultural and organizational change management. 

Peter is an ITIL V2 Master (Distinction)/ITIL V3 Expert, a contributing author to the ITIL V3 Service Operations Book, and a principal consultant with ServiceNow.


  • Hybrid work: A woman with a headset on smiles at her colleague on her laptop screen.
    Employee Experience
    The new world of hybrid work in Australia and New Zealand
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Featured

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    What comes first: ITAM or configuration management?
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    A recipe for better IT services and happier teams
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Topics

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