Peter Doherty

Peter Doherty, IT Service Management Director, ServiceNow APJ

Peter Doherty is the IT Service Management (ITSM) director for ServiceNow in Asia Pacific. He has extensive enterprise service management experience across Asia Pacific and has quite a following on social media as the "ESM Ninja." He's widely published on the subjects of service catalog, enterprise service management, IT asset management, and cultural and organizational change management. 

Peter is an ITIL V2 Master (Distinction)/ITIL V3 Expert, a contributing author to the ITIL V3 Service Operations Book, and a principal consultant with ServiceNow.


  • Hybrid work: A woman with a headset on smiles at her colleague on her laptop screen.
    Employee Experience
    The new world of hybrid work in Australia and New Zealand
    August 31, 2021

Featured

  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
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    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
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    4 ways Manager Hub simplifies the role of the manager
    As the connective tissue between an organization and its employees, the role of the manager is more complex, and more important, than ever before. Learn more.

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Topics

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