Ignyte Group (Ignyte) is a leading Washington, DC based digital transformation consultancy and ServiceNow partner. Ignyte helps our clients modernize their business using the ServiceNow platform and is is recognized as a go-to partner for complex challenges, unique requirements, and when the user experience must be on point. We succeed when you succeed, that's why we always identify and tailor-fit the best solution to meet your needs. Whether you're looking to automate, innovate, design, or strategize, Ignyte has you covered.
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
    
         
        
        
   
   
   
   
      
    
    
        
        
    
        Ignyte Group INC
        
    
        
            
    
        
            Ignyte Group
        
    
        
        
            
        
            
                 
    
    
        
        
            Contact Partner
        
        
    
    
    
    
    
    
    
    
    
            
                 
    
    
        
        
            Visit Website
        
        
    
    
    
    
    
    
    
    
    
            
        
    
      
      
         
            
            
            
               Customer satisfaction score
               
                  4.72 out of 5
                  
                     The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
            	  
               
            
            
            
               
                  ServiceNow Store
                
               
               
               
               
               
                  
                  See all applications and solutions
               
            
            
               Headquarters
               
                  
                     Washington, District Of Columbia, United States
                  
               
            
         
      
   
    
 
    Ignyte Group INC
     
    
    
        
        
            Contact Partner
        
        
    
    
    
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
            
                Partner Types
            
        
            
                Product Line Achievements
            
        
            
                Product Certifications
            
        
            
                Expertise Classification
            
        
            
                Accreditations
            
        
            
                Awards
            
        
            
                Public Sector Designations
            
        
            
                Focus Industries
            
        
            
                Location
            
        
            
                Resources
            
        
    
 
   
      
    
        About Ignyte Group INC
        
    
      
         Ignyte Group (Ignyte) is a leading Washington, DC based digital transformation consultancy and ServiceNow partner. Ignyte helps our clients modernize their business using the ServiceNow platform and is is recognized as a go-to partner for complex challenges, unique requirements, and when the user experience must be on point. We succeed when you succeed, that's why we always identify and tailor-fit the best solution to meet your needs. Whether you're looking to automate, innovate, design, or strategize, Ignyte has you covered.
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        Partner Types
        
    
        
            
    
        
            Operates in the following capacities.
        
    
        
        
            
        
    
         
            
               
   
   
      
         
      
      
    
    
        
        
    
        Reseller
        
    
        
            
    
        
            Markets and resells ServiceNow products and packaged services.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Specialist
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
               
   
   
      
         
      
      
    
    
        
        
    
        Service Provider
        
    
        
            
    
        
            Delivers as-a-service and managed services to drive customer success at scale.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Registered
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
               
   
   
      
         
      
      
    
    
        
        
    
        Consulting & Implementation
        
    
        
            
    
        
            Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Elite
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
               
   
   
      
         
      
      
    
    
        
        
    
        Build
        
    
        
            
    
        
            Builds solutions and apps/integrations made available on the ServiceNow Store.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Registered
            
            
               The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
         
      
   
    
 
    
        
            
    
    
        
        
    
        Product line achievements
        
    
        
            
    
        
            Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
        
    
        
        
            
                 
    
    
        
        
            Explore all ServiceNow Products
        
        
    
    
    
    
    
    
    
    
    
            
        
            
        
            
        
            
        
            
        
    
            
                
                    
                        
                        Product Line Achievement not earned 
                    
                
                    
                        
                        Product Line Achievement earned in Geo
                    
                
                    
                        
                        Validated Practice in Geo
                    
                
            
            
                
                    
                        Product Line
                    
                    
                        
                            AMS
                            Americas
                        
                    
                        
                            EMEA
                            Europe, Middle East, Africa
                        
                    
                        
                            APJ
                            Asia Pacific, Japan
                        
                    
                        
                            Global
                            
                        
                    
                
                
                    
                        
                            
                                 Customer Service Management (CSM)
                            
                            
                                
                            
                                
                            
                                
                            
                                
                            
                        
                        
                            
                                Deployments
                                Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
                            
                            
                                3
                            
                        
                            
                                Average CSAT
                                Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
                            
                            
                                4.06
                            
                        
                            
                                Skilled Individuals
                                Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
                            
                            
                                40
                            
                        
                    
                
                    
                        
                            
                                 Now Assist for Customer Service Management (CSM)
                            
                            
                                
                            
                                
                            
                                
                            
                                
                            
                        
                        
                            
                                Deployments
                                Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
                            
                            
                                2
                            
                        
                            
                                Average CSAT
                                Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
                            
                            
                                4.25
                            
                        
                            
                                Skilled Individuals
                                Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
                            
                            
                                38
                            
                        
                    
                
                    
                        
                            
                                 Public Sector Digital Services
                            
                            
                                
                            
                                
                            
                                
                            
                                
                            
                        
                        
                            
                                Deployments
                                Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
                            
                            
                                5
                            
                        
                            
                                Average CSAT
                                Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
                            
                            
                                4.7
                            
                        
                            
                                Skilled Individuals
                                Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
                            
                            
                                40
                            
                        
                    
                
                Show All
            
        
    
    
 
   
      
         
    
    
        
        
    
        Product certifications
        
    
        
            
    
        
            Holds one or more ServiceNow credentials and competitive differentiation.
        
    
        
        
            
        
    
         
            
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                        App Engine
                     
                     
                        
                           
                              ServiceNow Certified Application Developer
                              22
                           
                        
                     
                  
               
                  
                     
                        Customer Service Management (CSM)
                     
                     
                        
                           
                              Suite Certification - CSM Professional
                              40
                           
                        
                     
                  
               
                  
                     
                        Field Service Management (FSM)
                     
                     
                        
                           
                              Certified Implementation Specialist – Field Service Management
                              5
                           
                        
                     
                  
               
                  
                     
                        Financial Services Operations - Banking
                     
                     
                        
                           
                              Suite Certification - FSO Banking and Wealth Management Professional
                              3
                           
                        
                     
                  
               
                  
                     
                        Hardware Asset Management (HAM)
                     
                     
                        
                           
                              Certified Implementation Specialist – Hardware Asset Management
                              1
                           
                        
                     
                  
               
                  
                     
                        Healthcare & Life Sciences
                     
                     
                        
                           
                              Suite Certification - Healthcare and Life Sciences Management Professional
                              2
                           
                        
                     
                  
               
                  
                     
                        Human Resources (HR)
                     
                     
                        
                           
                              Suite Certification - HR Professional
                              1
                           
                        
                     
                  
               
                  
                     
                        ITSM Standard
                     
                     
                        
                           
                              Certified Implementation Specialist – IT Service Management
                              1
                           
                        
                           
                              Micro-Certification - CMDB Health
                              1
                           
                        
                           
                              Micro-Certification - Configure the CMDB
                              1
                           
                        
                           
                              Micro-Certification - Service Portal
                              1
                           
                        
                     
                  
               
                  
                     
                        Now Assist for Creator
                     
                     
                        
                           
                              Now Assist for Creator Implementation Delivery Accreditation
                              7
                           
                        
                     
                  
               
                  
                     
                        Now Assist for Customer Service Management (CSM)
                     
                     
                        
                           
                              Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
                              38
                           
                        
                     
                  
               
                  
                     
                        Public Sector Digital Services
                     
                     
                        
                           
                              Suite Certification - Public Sector Digital Services (PSDS)
                              40
                           
                        
                     
                  
               
                  
                     
                        Software Asset Management (SAM)
                     
                     
                        
                           
                              Certified Implementation Specialist – Software Asset Management
                              1
                           
                        
                     
                  
               
                  
                     
                        Strategic Portfolio Management Standard
                     
                     
                        
                           
                              Certified Implementation Specialist – Strategic Portfolio Management
                              3
                           
                        
                     
                  
               
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Expertise classification
        
    
        
            
    
        
            Embodies experience, knowledge, and education.
        
    
        
        
            
        
    
         
            
               
   
   
      
         
      
      
    
    
        
        
    
        Certified Technical Architect (CTA)
        
    
        
            
    
        
            The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
        
    
        
        
    
      
         
            
               Skilled individual(s)
            
            
               2
            
            
         
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Accreditations
        
    
        
            
    
        
            Certifies the level of training and expert knowledge.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        Presales Accreditation
        
    
        
            
    
        
            Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               12
            
            
         
      
   
            
               
   
   
      
      
    
    
        
        
    
        Sales Accreditation
        
    
        
            
    
        
            Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               39
            
            
         
      
   
            
               
   
   
      
      
    
    
        
        
    
        Delivery Accreditation
        
    
        
            
    
        
            Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               50
            
            
         
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Public sector designations
        
    
        
            
    
        
            Self-declared by partner.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        US Federal Social-Economic Status
        
    
        
            
    
        
            Small Disadvantaged Business (SDB)
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        US Contract Procurement vehicles
        
    
        
            
    
        
            General Services Administration Schedule 70 (GSA)
        
    
        
        
    
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Focus industries
        
    
        
            
    
        
            Self-declared by partner.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        Education
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        Government
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        Healthcare and Life Sciences
        
    
        
        
    
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Location and coverage
        
    
        
            
    
        
            The partner’s coverage location, validated by ServiceNow.
        
    
        
        
            
        
            
        
            
        
            
        
    
         
            Reseller
Service Provider
Consulting & Implementation
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     United States
                     Washington, United States
                  
               
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     United States
                     Washington, United States
                  
               
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     United States
                     Washington, United States
                  
               
            
         
      
   
    
 
    
    
        
    
    
    
    
    
        
        
    
        Partner resources and collateral
        
    
        
            
    
        
            Partners are encouraged to use the Partner Portal for uploading purposes.
        
    
        
        
            
        
    
        
     
    
 
    
    
        
    
    
    
    
        
    
    
    
	
		
    
    
    
    
    
    
               
    
    
    
    
    
    
		
    
    
        
        
    
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            As soon as your partner uploads collateral, you’ll see it here.
        
    
        
        
            
        
            
        
    
	
    
        
     
    
 
    
    
    
        
        
    
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        Additional resources
        
    
    
    
      
        
          ServiceNow Store
        
        
      
    
      
        
          Learn more about Partner Programs
        
        
      
    
  
    
        
  
  
    
   
   
   
   
   
   
   
    
    
        Topics
        
    
    
    
      
        
          The ServiceNow Reseller Partner Program
        
        
      
    
      
        
          The ServiceNow Service Provider Partner Program
        
        
      
    
      
        
          The ServiceNow Consulting & Implementation Partner Program
        
        
      
    
      
        
          The ServiceNow Build Partner Program