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  • Formal collaboration helps implement new technology safely and effectively. Customer Wins itSMF Service Management Champion of the Year

San Diego, November 20, 2007: Marc Guy, from the Central Office of Information (COI), was awarded Service Management champion of the Year at the itSMF awards ceremony on Tuesday, 13 November, 2007. The Service Management Champion Award recognizes the most outstanding contribution to the Service Management industry during the year.

Recently, the Society of IT management announced that "the COI is more advanced than any other public sector group in meeting ITIL 3 guidelines". Marc Guy attributes much of the success to Service‑, "The solution has made our internal service much more efficient, look more professional and has helped us to drive our ITIL processes forward. Now we finally have a tool that will make ITIL adoption so much easier!"

Marc Guy commented on his recognition, "When the award was announced I was lost for words (prior winners included EDS, HBOS and British Airways). The competition was tough and it took a few moments for it to sink in that I had won. It was a great honor to have won this award and I would like to thank Fox IT and Service‑ who without them and their support this would not have been possible. It is great to be recognized by your peers and very worthwhile. This will encourage me to keep things going as well for next year".

Marc is currently a member of the Service‑ Customer Advisory Board providing advice to Service‑ regarding upcoming enhancements. Marc says that "being part of the Service‑ Customer Advisory has allowed us to provide input and guide the product feature set and give the point of view of a government IT team, working in‑house and trying to follow ITIL best practices. We have been able to influence several new features that have been of a great benefit not only to us, but hopefully the whole service‑now community. The past 18 months using Service‑ have allowed us implement real ITIL processes for the benefit of the whole organization".

Fred Luddy, CEO of Service‑ says, "We are thrilled that Marc has leveraged Service‑ to meet his business objectives and wish to congratulate him and the whole of the COI for the progress they have made. Service‑, from its inception, used the IT Infrastructure Library (ITIL) best practices as a design document to define Service Support processes such as incident, problem, change, release and configuration management as well as a number of extension processes including service fulfillment, knowledge management and service level management. With ITIL 3.0 promoting a holistic view of IT service management, Service‑'s set of integrated modules allows organizations to continually improve IT services using a single, simple and flexible toolset. Industry best practices are part of the delivered product but the ability to modify the business rules and workflow is so simple that users quickly design, refine and redesign their processes in response to their changing business".

Find out how Marc Guy is leveraging Service‑ at the COI. Service‑ can be experienced online providing the visibility to understand in a very short period of time how Service‑ provides a modern, agile and easy to use software platform for IT service management.

About Service‑
Service‑ is the leading provider of On Demand service management solutions. The Company's integrated suite of ITIL enabled applications is flexible, auto‑upgradeable and simple to use. Using Service‑ software as a service allows a customer to pass responsibility for upgrades, and infrastructure requirements to Service‑ and conserve capital through a subscription based license. Service‑ is based in Solana Beach, California and has customers using its product in North America, Europe and the Asia‑Pacific. Additional information on Service‑ can be found at http://www.service‑

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