LONDON ‑‑ Aug. 27, 2010 ‑‑ Service‑now.com, the creator of
modern software‑as‑a‑service (SaaS) for IT service
management, today announced the inaugural Knowledge10
EMEA conference to be held at Riverbank Park Plaza Hotel, London
from Sept. 13 ‑ 15. The event, the first of its kind to be held in
Europe, follows the success of the Service‑now.com's fourth annual
Knowledge10 user conference in San Diego earlier this year which sold
out while attracting more than 500 IT professionals.
Knowledge10 EMEA conference keynotes will be led by Fred Luddy,
Service‑now.com founder and CEO, Victor Jachens of Japan Tobacco
International, Peter Simmons of Centrica, and Reinoud Maartens of
CERN. Unique to Knowledge10 EMEA, Service‑now.com will host EMEA IT
executives at an invite‑only CIO Forum to discuss the transformation
of legacy IT through technology that helps fuel business growth and
increase IT value.
The Service‑now.com Knowledge user conferences are a must‑attend
event for professionals dedicated to solving the challenges of IT
service using modern technology and real‑world IT process. Delegates
will find new ways to get even more value from the Service‑now.com
platform with labs and hands‑on training, a sneak peak at the
Service‑now.com Fall10 release, one‑on‑one meetings with
Service‑now.com developers, executives and customer care
representatives. There will be numerous networking opportunities with
Service‑now.com and ITSM industry professionals.
Early Knowledge10 registrants can register for complimentary
pre‑conference training and courses, including Service‑now.com
administrator training and an ITIL v3 course, offered on Monday, Sept. 13.
The conference caters to all types of attendees with three distinct
tracks for management, technical and development professionals. New
sessions and labs at this year's conference will demonstrate and discuss:
portfolio and availability management
and portfolio management
Social IT service
IT financial and cost management
Field service automation
Runbook and cloud service automation
Knowledge centered support
The Service‑now.com application security model
Chris Gomersall, Service‑now.com VP of EMEA sales, said,
"Europe continues to set the agenda for exceptional IT service
management and Knowledge10 EMEA will bring smart IT leaders together
to define the next generation of ITSM. This once‑a‑year event will
provide unprecedented insight into elegant technology and real‑world
IT process while helping to create a first‑rate user community."
Knowledge10 EMEA is sponsored by Service‑now.com partners Fujitsu,
Innovise, Partners in IT, Service Management‑Plus, and TeamUltra.
Earlier this year, Knowledge10 in San Diego sold out. Register now
for Knowledge10 EMEA at http://info.servicenow.com/content/EMEA_Knowledge10‑Register.
The conference Twitter and Flickr hashtag is #know10.
The Service‑now.com enterprise IT service management platform
combines ITIL v3 process support and SaaS delivery
to provide flexible, intuitive and self‑managing applications. Founded
in 2004, Service‑now.com uses a new business model and modern
technologies to disrupt the status quo. According to the 2010 Inc. 500
list, Service‑now.com is the fastest‑growing IT
management software company. For more information, please visit http://www.service‑now.com/ or http://blog.service‑now.com.