Create and manage a wide range of projects, from a few small tasks to large portfolios of projects containing complex activities with various relationships and dependencies. 

Organize development tasks into projects, and projects into programs and portfolios. Then collaborate, report, and track your project planning with more information for better business decision‑making.

Manage and forecast with a single tool to allocate your staff effectively, see which resources are available at any given time, and distribute tasks with a thorough understanding of your existing resource workloads.

Centralize all your strategic requests from the business and consolidate the investment decision process for new products and services. That will help you generate, develop, and communicate new ideas to support corporate initiatives that improve, drive, and grow the business.

You’ll also be able to easily assess, track, manage, and accurately forecast demand for products and services.

Agile Development overcomes the disconnect between enhancements and fixes by managing Scrum, Waterfall, or mixed development efforts, and defining the tasks required to develop and maintain software throughout the lifecycle. You’ll increase development lifecycle visibility and cross‑team reporting. 

Test Management is a user acceptance testing (UAT) framework that, used in conjunction with ServiceNow Project Portfolio and Agile Development, helps project teams and business users deliver higher quality services faster. It aligns project teams and business users to a common outcome in the delivery of business services.