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ServiceNow Accelerates Time to Value for Enterprise IT Customers

NEW ORLEANS – Knowledge12 – May 15, 2012 – ServiceNow, a leading provider of cloud‑based services to automate enterprise IT operations, today announced the launch of new professional services offerings designed specifically to help enterprise IT organizations rapidly transform IT. In addition, ServiceNow is announcing a new relationship with KPMG LLP to deliver unique services offerings built to leverage the companies' combined experience in cloud services and enterprise IT consulting.

Jimmy Fitzgerald, ServiceNow VP of professional services, said, "Enterprise IT organizations are struggling with legacy software products and services that are notoriously broken and expensive. Our customers expect a modern cloud infrastructure backed by enterprise‑class professional services to successfully transform IT. As a result, we have been scaling our professional services staff and programs.  In addition, we are building our service provider ecosystem with enterprise‑class organizations such as KPMG to help us scale and deliver a successful business outcome, quickly."

KPMG helps its clients cut through complexity to turn knowledge into value.  ServiceNow and KPMG have joined forces to design unique service offerings optimized for shared enterprise customers. KPMG will provide implementation support services, process design, process integration, and IT organizational change consulting for ServiceNow enterprise customers.

Rick Wright, a U.S. partner and global cloud enablement leader at KPMG, said, "ServiceNow cloud services coupled with KPMG cloud and enterprise experience provides a powerful combination to help organizations more quickly and easily realize the full potential of the ServiceNow platform to help transform IT."

ServiceNow is introducing new services that enhance ServiceNow's proven professional services methodology, StartNow. The StartNow approach combines traditional project management standards with a more modern, iterative approach focused on accelerating time‑to‑value.  StartNow is built on best practices captured from hundreds of successful customer implementations and is now integrated into the ServiceNow platform itself. New packaged services include:

  • ServiceNow Best Practice Workshops ‑ pro‑actively aligning customer processes and technology with the ServiceNow platform, driving faster implementation and improving effectiveness;
  • ServiceNow QuickStarts – packaged implementations that quickly consolidate legacy systems as additional applications are deployed on the ServiceNow platform;
  • ServiceNow Delivery Assurance – expert guidance for ServiceNow implementations including technical reviews designed to identify risks early and improve delivery success;
  • ServiceNow Program Pulse Checks – a point‑in‑time check of implementation health designed to align the project or program to ServiceNow best practice.

While at Knowledge12, meet the ServiceNow and KPMG professional service team at the ServiceNow Pavilion Pulse Check Bar. Also, visit KMPG, a Knowledge12 Premier Sponsor. For more information about new ServiceNow Professional Services offerings, please visit‑

Knowledge12 is the industry's largest gathering of IT professionals using cloud services for enterprise IT service automation. For more information about Knowledge12, please visit:

About ServiceNow

ServiceNow is a leading provider of cloud‑based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. For more information visit http://www.service‑

Any unreleased services, features or functions referenced in this document, our website or other press releases or public statements that are not currently available are subject to change at ServiceNow's discretion and may not be delivered as planned or at all. Customers who purchase ServiceNow services should make their purchase decisions based upon services, features and functions that are currently available.

Copyright © 2012. ServiceNow. All rights reserved. ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

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