SANTA CLARA, Calif. – Nov. 3, 2015 – ServiceNow® (NYSE: NOW),
the enterprise cloud company, today announced that NASA, the National
Aeronautics and Space Administration, selected ServiceNow to deliver
services to 40,000 civil servants and contractors, and its research
and educational communities.
The NASA Shared Services Center (NSSC) was looking to create a cloud
solution for their employees and partners to request services.
Multiple solutions bolted together made that difficult and often
required time‑consuming manual processes. The team also wanted to stop
managing hardware and legacy software to focus more on creating
applications that work together across the entire organization.
NSSC consolidated its systems on ServiceNow’s cloud‑based service
management platform. NSSC then defined, structured and automated more
than 50 services for IT, human resources, finance, grants, procurement
and other support functions. The roll‑out is one of the first
large‑scale cloud projects at NASA.
For example, NSSC is using the ServiceNow platform for the following services:
IT – With ServiceNow, NSSC created a branded self‑service
portal to enable 40,000 employees get IT support. Behind the scenes,
the team automated its core IT service management (ITSM) functions
such as incident, problem and change, which has reduced the time for
the IT team to respond to and resolve employee questions.
Grants – The grant process at NASA is going digital,
replacing manual functions for the program that provides support for
NASA communities in the award and administration of research,
education, training and facility‑type grants. Every step in the
process from reviews, research and approvals are conducted and
tracked against each request in workflows. The department processes
nearly 2,000 new grants a year, more than 4,000 requests for
supplemental funding, and 2,000 administration‑related supplemental
requests, and tracks about 5,700 open grants. Having automated
records for the grant process speeds the delivery of grants and
supports NASA’s ongoing governance, risk and compliance
HR – NSSC introduced an HR case management application that
helps streamline its ‘hire to retire’ services as well as
interactions for employee benefits and claims.
“More than 75 percent of the government’s IT budget is spent on
maintaining legacy systems*, challenging agencies to align with the
requirements of the Federal Information Technology Acquisition Reform
Act,” said Steve Alfieris, vice president of Federal, ServiceNow.
“ServiceNow enables agencies like NASA not only to modernize their IT
and business services, but to drive innovation that will improve the
overall service experience for employees and citizens alike.”
Today’s news coincides with ServiceNow’s Federal
NowForum event in Washington, D.C., drawing professionals from all
corners of the federal enterprise.
ServiceNow is changing the way people work. With a
service‑orientation toward the activities, tasks and processes that
make up day‑to‑day work life, we help the modern enterprise operate
faster and be more scalable than ever before. Customers use our
service model to define, structure and automate the flow of work,
removing dependencies on email and spreadsheets to transform the
delivery and management of services for the enterprise. ServiceNow
enables service management for every department in the enterprise
including IT, human resources, facilities, field service and more. We
deliver a ‘lights‑out, light‑speed’ experience through our enterprise
cloud – built to manage everything as a service. To find out how,
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