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ServiceNow Wins Techworld Award for Best SaaS Product of 2013

Award recognizes this year's leaders in software‑as‑a‑service innovation and usability

LONDON, U.K. – Dec., 5, 2013 – ServiceNow® (NYSE: NOW), the enterprise IT cloud company, today announced it won the Techworld Award for SaaS Product of the Year. The 9th annual Techworld award program recognizes the global organizations that achieved the highest level of IT innovation, functionality and usability in 2013.

As one of Europe's most established IT award programs, the Techworld Awards acknowledge the products and users that have shown innovation on all sides of the IT industry. ServiceNow won based on the impact its solutions have on customers around the world, enabling them to transform IT and business processes through standardization and automation.

The ServiceNow IT Service Automation Suite and Service Automation Platform enable IT transformation by automating and managing IT service relationships across the global enterprise. With ServiceNow, enterprises create a single system of record for IT, automate manual tasks, standardize processes and consolidate legacy systems. Using the ServiceNow platform, customers build and deliver applications that evolve the IT service model for enterprise departments, including HR, legal, facilities, finance, procurement, operations, marketing and others offering services inside or outside the enterprise.

In 2013, ServiceNow announced a number of innovations and new products, including putting application creation into the hands of non‑technical citizen developers with App Creator; instant mobility for out‑of‑the‑box ServiceNow applications and customer‑created applications; automating cloud provisioning for the entire cloud management lifecycle; HR Service Automation; and data certification for IT governance.

"Driving new functionality and features into our SaaS offerings is key to our quest to modernize IT," said Shane Jackson, vice president marketing, ServiceNow. "The world's leading companies are transforming their IT organizations using ServiceNow. These organizations are aggressively extending their IT service model to service domains across the enterprise and, even further, outside the walls of their companies. Techworld's recognition of ServiceNow is a tribute to our customers who are driving deep and profound change into their organizations with ServiceNow."

"Many congratulations to ServiceNow who were worthy winners of the Saas Product of the Year in the Techworld Awards 2013. These awards were the most competitive yet and all the winners demonstrated significant innovation in their products and the ability to deliver strong ROI to their customers," said Mike Simons, editor, ComputerWorld UK.

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About ServiceNow

ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of no to the department of now. For more information, visit

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