Actelion Pharmaceuticals Ltd

Actelion, a global pharmaceutical company, faced rapid growth that outran processes and IT systems. As a result, their service delivery suffered. Employees could not work with IT or order IT services. ServiceNow provides automated workflows and gives their IT processes more structure ‑ ultimately moving them away from manual processes. Our solution also delivers a self‑service portal, giving consumer‑like experiences to end‑users through a global service catalog.