Biffa is one of the U.K.'s leading nationwide integrated waste management businesses. Biffa deployed ServiceNow to standardize and automate previously manual processes and improve visibility through a single system of record. Biffa's old system was complex, challenging to use and did not allow the type of reporting IT required. Biffa's implementation of ServiceNow, aided by Focus Group Europe, has helped IT automate processes and increase efficiency for both IT staff and end‑users.