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Blue Crystal Solutions

Australian IT consulting firm, Blue Crystal Solutions, had a vision for consolidating multiple systems to a single framework and source of truth. To turn this vision into reality, they implemented ITIL‑compliant processes and workflows with ServiceNow. The Now Platform® will integrate and manage multiple databases and systems such as CRM, billing, and document management. Now, Blue Crystal has the ability to measure service level agreements, improve response times, and boost customer satisfaction.