Australian IT consulting firm, Blue Crystal Solutions, had a vision for consolidating multiple systems to a single framework and source of truth. To turn this vision in to reality, they implemented ITIL compliant processes and workflows with ServiceNow. The platform will integrate and manage multiple databases and systems such as CRM, billing, and document management. Now, Blue Crystal has the ability to measure service level agreements, improve response times and boost customer satisfaction. Mark O’ Loughlin, General Manager at Blue Crystal notes, “we are now in a position to grow our business with measurement and controls in place that will benefit both our customers and Blue Crystal Solutions.