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Brisbane Catholic Education

Brisbane Catholic Education (BCE)’s IT team is responsible for acquiring and managing technology centrally so schools can focus on their core mission of providing education services. As the IT team delivered more services and the expectations of clients increased, BCE needed to upgrade its IT service management capabilities. ServiceNow was the only solution that met BCE’s requirements. The organization can now base decisions regarding its technology assets on deep analytics while accessing comprehensive, insightful support. In addition, BCE’s IT team has provided a knowledgebase to enable timely problem resolution, improved allocation of resources, and simplified production releases and change processes.