Solutions Platform Customers Explore

Solutions

Products
Use Cases
Industries

IT

Manage IT strategy, operations, service delivery, and apps on our single system of action.

Security

Automate, predict, digitize, optimize, monitor, and resolve risks by impact for security, compliance, and IT.

Deliver fast, personal service to employees while increasing productivity.

Customer Service

Connect customer service with other orgs to resolve issues faster, lower cost, and boost satisfaction.

Intelligent Applications

Build business apps fast—whether you’re a pro coder or novice—with tools, templates, and more.

View All Products

Modernize IT service management

Eliminate service outages

Run IT like a business

Resolve security incidents and vulnerabilities fast

Consumerize the employee service experience

Increase customer satisfaction by solving issues faster

Digitize your business with intelligent apps

Financial Services

Government

Healthcare

Higher Education

Life Sciences

Platform

Overview

Cloud Infrastructure

Certified Apps

Application Development

Customers

Customer Stories

Customer Success Center

Training and Certification

User Community

Product Documentation

Support Portal

Explore

About

Knowledge18 Event

Trends and Perspectives

Calculate Your Savings

Why ServiceNow

Take Me Directly To:

Careers Developer Portal Training Locations Asset Management Incident Management

Compass Group

Compass Group Australia provides food and support services to clients in industries such as defense, offshore and remote regions, hospitals and senior living, education and sport and leisure. The ITSM tool Compass Group was using had reached end‑of‑life and the vendor was no longer maintaining or providing support services. The team selected ServiceNow as their new solution because of the ability to extend the platform beyond ITSM. First, Compass Group Australia implemented Incident Management, Change Management, and Discovery which has provided greater visibility and actionable metrics. Darren Shearsby, General Manager Enterprise Architecture and IT Security says, “Due in part to ServiceNow, we’ve seen a 20 percent drop in the number of open tickets over the last few months…Culturally, there is now an increased drive within Compass Group Australia to log and respond according to service level agreements.” Other business units are now leveraging ServiceNow including supply chain and human resources and they plan to introduce legal request management in the future. Throughout the organization, employees are freed from repetitive tasks and enabled to focus on great service and great results.

Case Study

IT Service Management To ‘Give Me My Time Back

Related Products

Incident Management

Improve End-User Satisfaction

Discovery

A Clear Picture of Your Complete IT Environment

Change and Release Management

Reduce the Costs and Risks of Change