Diageo, the world's leading premium drink business, implemented ServiceNow to automate IT services and ensure complete visibility into service requests and delivery. Using Orchestration, IT tasks such as employee account creation and access provisioning are fully automated and supported by a configuration management database. In addition, Diageo is implementing HR Service Automation as a portal to the global HR organization. The HR management tool will support 30,000 employees across 180 countries. With improved, automated service delivery, Diageo is able to deliver better, faster service to employees and partners worldwide.