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Dubai Silicon Oasis Authority (DSOA)

Established in 2005 by the Government of Dubai, Dubai Silicon Oasis Authority (DSOA) has a mission to facilitate and promote modern technology‑based industries. Its DSO technology park provides an integrated living and working community, offering businesses a hi‑tech ecosystem with state‑of‑the‑art infrastructure and business services.

Using ServiceNow, the DSOA IT team can now deliver the same technology and level of IT service experience to internal users as to external customers at DSO. The team has kept pace with user demand, adopted industry‑leading business processes, increased efficiencies and fostered greater employee happiness.

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