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European Space Agency

The European Space Agency (ESA) is Europe’s gateway to space, with a mission to shape the development of Europe’s space capability. ESA’s centre for Earth Observation (ESRIN), where operations and exploitation of Earth Observation satellites are managed, is home to the world’s largest database of environmental data for Europe and Africa.

Using ServiceNow, ESRIN can guarantee the availability of its data to more than 10,000 external users, through a highly efficient IT service approach. Multiple contracted service elements are combined into one managed service, linking and standardising cross‑provider request, incident and change processes.

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