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GovDC enables New South Wales Government departments and agencies to buy and use ICT services from its own datacenters or from vendors through a centralized marketplace. To deliver the portal and service catalog that underpinned the online marketplace, GovDC needed to deploy proven, scalable and highly functional service management software. The organization decided ServiceNow was the best fit to provide the online marketplace front‑end and ultimately to deliver an automated end‑to‑end service management solution. With ServiceNow deployed, New South Wales Government agencies can cost‑effectively access ICT that supports the delivery of critical government services. The portal also gives GovDC a single view of the marketplace, including participating agencies and vendors and the procurement categories each is operating within.

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