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Howard County

Howard County is a county located in the central part of the U.S. state of Maryland. As of the 2010 census, the population was 287,085. Included in the Baltimore – Columbia – Towson, MD Metropolitan Statistical Area, Howard County is frequently cited for its affluence, quality of life and excellent schools. The Howard County IT department supports 3,500 county employee users with only 85 IT employees. There was a strong need to improve IT support and service delivery. After implementing ServiceNow, what once took four to six weeks as a manual process [contract approval] can now be completed in an afternoon because of the automated workflows defined in ServiceNow and integration with digital signature software.

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