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IFS is a global enterprise software firm, helping more than 10,000 of the world’s biggest companies realise better business performance.

The deployment of a ServiceNow‑powered, self‑service IT portal — part of a wide‑ranging service improvement programme — has transformed the IT team’s ability to deal with thousands of IT service requests from its globally‑dispersed team of 3,500+ employees.

More than 70% of IT service requests have been automated, freeing up more time for employees and enabling the IT team to focus on delivering new services to add value to the business.

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