Kingfisher plc

Kingfisher was faced with a patchwork of IT service management products. They decided to initiate a global push for common processes and a single platform. With the help of ServiceNow Professional Services, Europe's largest home improvement retailer consolidated multiple shared support teams to drive efficiency through a single system of record. IT is operating consistently and has greater visibility into the impact of changes across their environment.

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May 7-11, 2017, Orange County Convention Center, Orlando, FL

Experience IT, Customer Service, HR, & Security at Lightspeed