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Lone Star College System

Recognized for its visionary thinking and the size of its student body, Lone Star College System provides 100,000 students and faculty members across six campuses with 24/7 support through ServiceNow. IT was burdened by not having the ability to offload requests to a self‑service model and lacked a consistent set of IT processes across its dispersed campuses. ServiceNow has given IT a single system of record with integrations to VMware and other applications. Lone Star has seen improvements in response times and is able to anticipate and mitigate risks, resulting in fewer outages and greater productivity.