• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.


Medibank is Australia’s largest health insurance provider. They selected ServiceNow to revolutionize the way it delivers information technology, HR, and facilities services to its employees across five corporate offices. Leveraging ServiceNow Incident Management enabled the IT function to capture incident notifications through a self‑service portal, prioritize them based on service level targets, and route responsibility for resolution to the appropriate group, while ServiceNow Problem Management enabled Medibank to investigate the root cause of incidents and document solutions and workarounds in a knowledge basis. Now, unstructured, back‑and‑forth email communication is replaced with a simple way to report, view, track, and resolve incidents.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.